The Concrete Voice

In this episode of The Concrete Voice, Arthur Ambartsumyan sits down with Martin “Marty” Mooradian, Associate Vice President at Colliers in Richmond, Virginia, focused on multifamily brokerage, to discuss how AI agents are being used in real brokerage workflows today.

The conversation is about where AI can actually help a broker operate better: follow-up discipline, broker opinion of value preparation, rent analysis, sale comps, underwriting support, offering memorandum preparation, CRM workflows, and better use of data.

Marty shares how he started building AI agents around the bottlenecks in his own day-to-day work, including a simple agent that checks whether his assistant is waiting on anything from him and keeps the workflow moving.

Arthur and Marty also discuss where AI should not take over: client relationships, voice outreach, final messaging, valuation judgment, and reputation-sensitive decisions.

Topics include:

• Why AI adoption in brokerage should start with workflow bottlenecks
• How AI agents can help smaller brokerage teams cover more ground
• Why follow-up discipline may be one of the most practical AI use cases
• Where human approval still matters in CRE workflows
• Why bad data, hallucinations, and prompt injection create real business risk
• How brokers can start experimenting without becoming software engineers
• Why AI is useful only when the human remains responsible for the final output

Listen if you are a CRE broker, operator, executive, or technology leader trying to understand what AI agents can actually do in commercial real estate beyond the hype.

Commercial real estate is excited about AI, but practical adoption is still uneven.

In this episode of The Concrete Voice, I sit down with Topher Stephenson, co-founder of CRE AI Studio, to talk about where AI actually delivers value today.

We discuss:

– why AI only works when tied to real CRE workflows

– why messy data kills AI ROI

– automation vs “AI agents” and why the term is getting noisy

– the real risks behind vibe-coding internal tools

– why many people try AI but never truly adopt it

If you’re a CRE leader trying to separate hype from execution, this conversation is built for you.

PS: CRE AI Studio offers a free trial, and there’s also a listener promo available for the first month: "Feb25".

In this episode, Arthur Ambartsumyan and Ascendix co-founder Wes Snow sit down with Jason Berry, COO of Slatt Capital, for a candid look at how capital markets firms really use technology today.
They discuss why CRE’s biggest challenge isn’t data scarcity but data format, why so much critical information remains trapped in inboxes, and how AI is shifting from a “prompting tool” to an autonomous workflow engine.
Jason shares practical insights from Slatt Capital’s internal journey, including workflow bottlenecks, the surprising role of junior talent in AI adoption, and why the last 10% of any automation still relies on human judgment.
A grounded, operator-level conversation on what AI actually changes — and what it doesn’t — inside commercial real estate.

In this episode of The Concrete Voice, I sit down with Andrea Carvalho, Principal Salesforce Technical Instructor, to cut through the buzz and explore how Agentforce AI agents are transforming commercial real estate. She shares lessons from student housing support and broker intelligence projects, plus the skills you need to launch your own AI teammate.

We cover:

• How to define clear use cases before writing a single prompt
• The impact of a 24/7 support agent at Scape.com
• On-demand market data for brokers without hours of manual research
• Key mindsets: from curiosity to collaboration to make your agent a success

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In this episode of The Concrete Voice, I sit down again with Todd Terry, Co-Founder of Ascendix Technologies, to go beyond AI buzzwords and talk about the real-world process of building and adopting AI in commercial real estate.

From search evolution to contract abstraction and CRM automation, Todd shares lessons from two decades of product development AND what every CRE leader should consider before diving in.

We discuss:

• What makes AI tools actually useful in a CRE environment
• Where to start: contract abstraction, CRM input, note automation
• Why user experience still trumps technical elegance
• How to choose the right use cases, and ignore the rest
• What Colliers taught us about building tools brokers will love

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In this episode of The Concrete Voice, I sit down with Todd Terry, Co-Founder of Ascendix Technologies, to unpack the real impact of AI agents on commercial real estate. From debunking misconceptions to sharing powerful use cases from firms like CBRE, Savills, and JLL, Todd offers a grounded yet visionary look at how AI is transforming the CRE landscape.

We discuss:

• Why CRE’s rich data history makes it ripe for AI transformation
• What AI agents can (and can’t) replace in the broker’s role
• How to overcome adoption hurdles and get brokers on board
• Real examples of productivity gains through AI-powered tools

Whether you’re a broker, investor, or PropTech enthusiast, this is your inside look at the future of AI in CRE.

Follow me on LinkedIn for more insights on real estate technology: linkedin.com/in/arturambartsumian/

I share a snapshot of CRE AI trends in this short episode, purposely leaving one compelling trend off the record. Take a guess and stay tuned for the complete story soon!

Follow me on LinkedIn for more insights on real estate technology: linkedin.com/in/arturambartsumian/

The commercial real estate landscape is evolving fast, and technology is at the forefront of this transformation. In this episode of The Concrete Voice, I sit down with Wes Snow, CEO of Ascendix, to discuss the top three technology trends that will define the future of commercial real estate.

We dive into:

✅ How AI is revolutionizing commercial real estate operations

✅ The next generation of CRM systems and what they mean for brokers and investors

✅ The growing role of public portals and their impact on market accessibility

Join us as we explore the biggest innovations shaping the industry and how tech teams can prepare for what’s next.

Follow me on LinkedIn for more insights on real estate technology:https://www.linkedin.com/in/arturambartsumian/