In this episode of The Concrete Voice, I sit down with Andrea Carvalho, Principal Salesforce Technical Instructor, to cut through the buzz and explore how Agentforce AI agents are transforming commercial real estate. She shares lessons from student housing support and broker intelligence projects, plus the skills you need to launch your own AI teammate.

We cover:

• How to define clear use cases before writing a single prompt
• The impact of a 24/7 support agent at Scape.com
• On-demand market data for brokers without hours of manual research
• Key mindsets: from curiosity to collaboration to make your agent a success

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In this episode of The Concrete Voice, I sit down again with Todd Terry, Co-Founder of Ascendix Technologies, to go beyond AI buzzwords and talk about the real-world process of building and adopting AI in commercial real estate.

From search evolution to contract abstraction and CRM automation, Todd shares lessons from two decades of product development AND what every CRE leader should consider before diving in.

We discuss:

• What makes AI tools actually useful in a CRE environment
• Where to start: contract abstraction, CRM input, note automation
• Why user experience still trumps technical elegance
• How to choose the right use cases, and ignore the rest
• What Colliers taught us about building tools brokers will love

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In this episode of The Concrete Voice, I sit down with Todd Terry, Co-Founder of Ascendix Technologies, to unpack the real impact of AI agents on commercial real estate. From debunking misconceptions to sharing powerful use cases from firms like CBRE, Savills, and JLL, Todd offers a grounded yet visionary look at how AI is transforming the CRE landscape.

We discuss:

• Why CRE’s rich data history makes it ripe for AI transformation
• What AI agents can (and can’t) replace in the broker’s role
• How to overcome adoption hurdles and get brokers on board
• Real examples of productivity gains through AI-powered tools

Whether you’re a broker, investor, or PropTech enthusiast, this is your inside look at the future of AI in CRE.

Follow me on LinkedIn for more insights on real estate technology: linkedin.com/in/arturambartsumian/

I share a snapshot of CRE AI trends in this short episode, purposely leaving one compelling trend off the record. Take a guess and stay tuned for the complete story soon!

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The commercial real estate landscape is evolving fast, and technology is at the forefront of this transformation. In this episode of The Concrete Voice, I sit down with Wes Snow, CEO of Ascendix, to discuss the top three technology trends that will define the future of commercial real estate.

We dive into:

✅ How AI is revolutionizing commercial real estate operations

✅ The next generation of CRM systems and what they mean for brokers and investors

✅ The growing role of public portals and their impact on market accessibility

Join us as we explore the biggest innovations shaping the industry and how tech teams can prepare for what’s next.

Follow me on LinkedIn for more insights on real estate technology:https://www.linkedin.com/in/arturambartsumian/