Martech Zone Interviews

Freshchat: Boost Your Sales with Real-Time and AI-Powered Visitor Conversations via Chat

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Businesses face the challenge of meaningfully engaging potential customers. Prospects expect fast responses, personalized interactions, and seamless experiences across the platforms they already use. The need for real-time, conversational engagement has never been more critical for converting leads into loyal customers. Relying on outdated sales tactics such as phone or email can often result in missed opportunities and lower engagement because your engagement cannot scale with demand.

Freshchat

Freshchat is an AI-powered messaging platform designed to help businesses drive inbound sales through real-time, conversational engagement. Whether connecting with prospects on their favorite messaging apps, automating lead qualification with intelligent chatbots, or seamlessly transitioning conversations from bot to human, Freshchat empowers sales teams to engage customers at every stage of their journey.

Freshchat enables businesses to connect with potential customers where they are most active—on messaging platforms like WhatsApp, Apple Business Chat, and Facebook Messenger. This omnichannel approach ensures that prospects receive prompt, personalized attention, increasing engagement and conversions. Freshchat’s powerful features help automate parts of the sales process, including lead qualification, customer onboarding, and follow-ups, allowing sales teams to focus on high-value interactions that close deals.

Whether driving inbound leads from your website or nurturing prospects via chat, Freshchat makes it easy to streamline your sales conversations, engage with visitors in real-time, and turn those conversations into revenue opportunities. Plus, with seamless integration into CRM and marketing automation tools, your sales teams will have the context they need to make every conversation count.

Freshchat Features
  • Agent Productivity: Supercharge your sales agents with canned responses, live translations, and quick access to customer information.
  • APIs: Integrate Freshchat with your existing CRM, sales tools, or homegrown apps to customize the platform for your business needs.
  • Assignment Rules: Automatically route leads and inquiries to the right sales reps based on their skills or workload.
  • Bots: Deploy AI-driven chatbots to qualify leads, answer FAQs, and schedule appointments—without human intervention.
  • Bulk Action: Save time by managing multiple sales conversations or prospects simultaneously, allowing your team to scale efficiently.
  • Campaigns: Create and send personalized, proactive messages to your prospects, driving engagement and nudging them further along the sales funnel.
  • Custom Reports: Build tailored reports to track sales performance, lead conversion rates, and more, integrating Freshchat with BI tools for deeper insights.
  • IntelliAssign: Automatically assign sales leads to the most appropriate team members based on their expertise, ensuring faster follow-ups.
  • Mobile Apps: Equip your sales team to manage conversations from anywhere with Freshchat’s mobile apps for Android and iOS.
  • Performance Reports: Get detailed insights into how your sales team is performing—track conversion rates, response times, and customer satisfaction.
  • Real-time Dashboard: Monitor real-time activity, giving sales managers visibility into team performance and prospect engagement.
  • Roles and Permissions: Ensure secure access to data by assigning specific roles and permissions based on team members’ responsibilities.
  • Team Inbox: Manage inbound leads from all messaging channels in one centralized inbox, making it easy for sales reps to prioritize and respond quickly.
    • Unified Omnichannel Messaging: From a single inbox, connect with customers seamlessly across multiple platforms, including WhatsApp, Instagram, Facebook Messenger, Google Business Messages, SMS, LINE, Telegram, and through web or mobile apps. This integration ensures sales and support teams can engage customers on their preferred platforms without missing a beat.

      • Trusted by over 60,000 businesses, Freshchat has proven to increase chat-driven revenue by 40%, improve agent efficiency by 3x, and save companies 30% in support costs.

      Getting started with Freshchat is easy. Sign up for a free 14-day trial (no credit card required) and see how quickly Freshchat can improve your inbound sales process. Freshchat also offers 30 hours of free consultation to help you integrate the platform seamlessly into your existing workflow. With 24/7 support available, help is always just a click away.

      Want to turn conversations into conversions? Start your free trial today and discover how Freshchat can help you close more deals with real-time, conversational engagement.

      Start Your Free Freshchat Trial Today

      ©2024 DK New Media, LLC, All rights reserved | Disclosure

      Originally Published on Martech Zone: Freshchat: Boost Your Sales with Real-Time and AI-Powered Visitor Conversations via Chat

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      Martech Zone InterviewsBy Douglas Karr
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