ServiceNow is not a small investment, and organizations need to get every ounce of return on that investment possible.

In this episode, you’ll learn how IT teams are uncovering incremental improvement opportunities hidden in their ServiceNow data that have far-reaching effects. Hear real-world stories and tips from Shawn Willson, who has helped hundreds of customers to maximize their value in the ServiceNow platform. 

Being a cyber-aware company can be a challenge, but there are ways to build defenses against cyber attackers.

In this Friday Fast Fifteen, Bridgette Jones, Andrea Castillo, and Anderson Ferneyhough talk about the barriers of building a cyber-aware organization. They also discuss how the current pandemic has changed the cyber-security landscape. 

What do you do with Microsoft 365? 

How do you keep up with it? 

And how do you get the most out of your investment? 

With Microsoft 365’s many moving parts, organizations need to know how each piece impacts the rest of the platform. In this Friday Fast Fifteen, Karin Glazier talks to experts Zach Brand and Todd Strand about all things Microsoft 365 – from changes that impact the end-user directly to security enhancements taking place in the background. Learn how the platform works with other technologies in your organization and how a properly supported Microsoft 365 platform can elevate the Service Desk in the eyes of the end-user. 

The Service Desk has come a long way in 20 years. And like everything else, the pandemic accelerated its journey.

In this Friday Fast Fifteen, Karin Glazier and Zach Brand discuss the evolution of the Service Desk.