Most businesses don’t have a marketing problem. They’ve got a customer experience problem, and they’re bleeding repeat sales without even realising it.

In this episode, Matt Haycox sits down with Dan Daly, who spent 20 years in automotive retail and helped scale a dealership group from a start-up operation into 500+ employees and ~$600–700M in annual revenue. Dan breaks down the real reason it worked: not better cars, not better locations, better customer experience, measured, incentivised, and enforced like a system.

You’ll hear Matt and Dan talk about:

• How Dan climbed from sales to running dealerships by constantly “raising his hand” for discomfort and responsibility.
• How they scaled from a yellow pad and a pen to 500 employees and $600M+ revenue.
• Why customer experience is the ultimate growth lever (and why most founders ignore it).
• The customer satisfaction playbook: incentives, accountability, and the “call everyone under 80” rule.
• The simple process fix that solved the majority of their complaints (and lifted scores fast).
• Why Dan believes “lifestyle investing” beats boring investing, and how vision drives strategy.

Timestamps:
00:00 – From Car Sales to $600M: Dan Daly’s Rise
10:50 – Customer Experience = Growth: The Dealership Playbook
19:45 – The Pivot: Why Dan Moved Into Real Estate Investing
29:31 – Portugal Golden Visa Fund: How the Strategy Works

Follow Dan Daly:
Website: https://globalipllc.com/
LinkedIn: https://www.linkedin.com/in/daniel-daly1 

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Connect with Matt Haycox, No BS Business Podcast Host & 8-Figure Entrepreneur.

I’m Matt Haycox, entrepreneur, investor, and your straight-talking guide to building a business that actually works. I’ve raised over £750M, built (and rebuilt) 8-figure companies, and learned the hard way what it really takes to win.

On No Bollocks with Matt Haycox, I cut through the bollocks to bring you raw conversations with 7–8 figure founders, investors, and experts who’ve been there, done it, and got the scars to prove it. No hype, no theory, just actionable strategies you can use today to start, grow, and scale your business.

Whether you’re stuck in your 9–5, building your side hustle, or trying to hit your first £100k month, this is your go-to podcast for entrepreneur tips, startup growth strategies, raising capital, building a personal brand, and avoiding the costly mistakes most founders make.

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