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Eric Robison, developer and multi-unit owner at Rock N' Roll Sushi, joins this episode of Give an Ovation to break down how the brand has grown from 16 to 75+ units and what it takes to get guests back through the doors. From creating a fun, high-energy dining experience to transforming guest feedback into operational change, Eric shares how his team makes sushi dining loud, vibrant, and unforgettable. 

• Why retention beats new traffic
• How COVID shifted guest service culture
• Infusing your brand into your team
• Turning feedback into a gift
• 5 A’s of guest recovery

Thanks, Eric!

Links:

https://www.linkedin.com/company/rocknrollsushi/

https://www.rocknrollsushi.com

https://www.instagram.com/rocknrollsushi/