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From 40+ interactions with Government for one life-event: Marianne Cassidy on Ireland’s Digital Public Service Plan 2030
Maeve Kneafsey talks to Marianne Cassidy (DPER) about Ireland’s Digital Public Service Plan to 2030.
- Life-event lens: births, social housing, driving, becoming a student
- Governance: hybrid model for cross-department ownership
- Design process: user research, journey mapping, Target Operating Models
- Impact: cutting 40+ steps from the birth journey
- Tech: “skin-over-legacy” for seamless front-end experience
- Inclusion: designing for amplified needs via Nimbus Centre partnerships
Hosted on Acast. See acast.com/privacy for more information.
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By Maeve KneafseyMaeve Kneafsey talks to Marianne Cassidy (DPER) about Ireland’s Digital Public Service Plan to 2030.
- Life-event lens: births, social housing, driving, becoming a student
- Governance: hybrid model for cross-department ownership
- Design process: user research, journey mapping, Target Operating Models
- Impact: cutting 40+ steps from the birth journey
- Tech: “skin-over-legacy” for seamless front-end experience
- Inclusion: designing for amplified needs via Nimbus Centre partnerships
Hosted on Acast. See acast.com/privacy for more information.