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Wendy Walsh, Accenture Ireland’s Talent and Organisation Lead, returns for Part 2 on Transform Gov to explore the evolving relationship between people and AI in the public sector. From onboarding bots to research agents and Copilot-enabled teamwork, this episode is packed with practical insights for future-ready leaders.

You’ll hear:

• How GenAI and agentic AI are transforming frontline public sector work
• What fusion skills are—and why they matter
• Real examples of how digital assistants are improving staff experience

Tune in and share this episode with colleagues.

Public sector, AI, agentic AI, GenAI, digital transformation, change management, Accenture, Copilot, government technology, employee experience

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Wendy Walsh, Accenture Ireland, shares practical insights on where public sector transformation efforts stumble—and how to turn things around

What you’ll learn:

- How to make it work

- Essential trust and transparency 

- Influencers and change champions as a secret weapon

Listen now and subscribe for future Transform Gov episodes www.digitalgovawards.com

Public sector, digital transformation, GenAI, change management, Accenture, leadership, hyperpersonalisation, AI workforce, government innovation

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Discover how governments globally are leveraging Generative AI to dramatically enhance citizen services, streamline complex processes, and upgrade legacy IT systems. Bryan Rich, Accenture's Global AI Leader for Public Sector, Defense, and Health, reveals real-world examples and the strategic thinking needed for successful AI integration.

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On Episode 27 of the TransformGov podcast, John Barron, CIO of Revenue, gives exclusive insights about the digital-first future of Ireland’s tax administration including, importantly, a total revolution regarding VAT. 

The Revenue Commissioners are also going ‘all in’ on AI-driven services to streamline public interactions.  During COVID the team learnt alot about agility—responding to issues in days.  

John outlines the biggest digital changes to tax compliance coming our way.

Essential listening for those in digital transformation, government IT, finance, or policy and, of course, the entire tax industry.  

With thanks to Accenture

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How does Ireland’s tax system stay ahead of the curve? In part 1 of this exclusive interview, John Barron, CIO of Revenue, reveals how technology powers tax collection, compliance, and efficiency.

🔍 From the first PCs in Revenue to AI-powered compliance—this episode is packed with insights you won’t want to miss!

🎥 Listen now, subscribe, and stay ahead of the digital curve!

📌www.digitalgovawards.com/podcast

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💡 How do you take a messy, fragmented digital landscape and transform it into a seamless, powerful online presence that reaches millions worldwide?

That’s exactly what Ciara Traynor and her team at the Department of Foreign Affairs have done with Ireland.ie – a platform that’s setting the gold standard for digital government.

🎙️ In this episode of TransformGov, Maeve Kneafsey sits down with Ciara to uncover:

✅ The high-stakes digital strategy that made Ireland.ie a global success

✅ How to manage 100+ stakeholders and still drive change

✅ Key lessons for anyone in government IT, digital strategy, or transformation

🔥 This isn’t just a website – it’s a masterclass in digital government at scale!

📢 Listen now & get inspired!

💬 What’s the biggest challenge YOU see in digital government today?

Share your thoughts on LinkedIn https://www.linkedin.com/company/ireland-egovernment-awards-transform-gov-podcast/

#DigitalGovernment #Egovernment #PublicSectorInnovation #IrelandIE #GovTech #DigitalStrategy #GovernmentTransformation

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Emma Dunn, Occupational Therapist at the Royal Victoria Hospital Belfast, and Dr. Dominic Holmes, founder of eXrt, took on one of healthcare’s toughest challenges—and won.

With the power of AI-driven Virtual Reality, they’ve bridged the gap between overburdened clinical teams and patients in critical need, delivering:

✅ Life-changing outcomes for stroke survivors

✅ Revolutionary time-saving solutions for healthcare professionals

Their story is not just inspiring—it’s a blueprint for innovation in healthcare and public sector transformation.

🎙️ In this exclusive podcast interview, hear how they turned an extraordinary idea into an award-winning solution, earning them recognition in the AI Ireland eGovernment Awards for outstanding impact in digital healthcare.

👉 Whether you’re in healthcare, digital transformation, or public service, this episode will leave you inspired to rethink what’s possible.

📲 Listen now and subscribe at www.digitalgovawards.com/podcast

🔗 Share this story to amplify ideas that are shaping the future of healthcare.

#HealthcareInnovation #DigitalTransformation #AIinHealthcare #HealthTech #MedTech #PublicService #StrokeRehabilitation #Leadership

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Pauline Tracey, a 40-year public sector veteran, shares her inspiring journey from libraries and finance to leading Dublin City Council’s Citizen Hub – a game-changing platform delivering digital services that truly meet citizens' needs.

🎯 Key Takeaways for Public Sector Leaders:

✅ Prioritising high-impact services like housing, waste reporting, and bulky item collections.

✅ Building a customer-first framework with Granicus platform to integrate services seamlessly.

✅ Tackling challenges like illegal dumping and enabling choice-based lettings online.

✅ Using Tableau dashboards to track SLAs, improve service response times, and deliver accountability.

✅ Why splitting Digital Transformation from general ICT drives agility and focus.

✅ How in-house UX/UI design teams save money and improve citizen experiences.

🌟 “Digital transformation is about understanding citizen needs and making services accessible. It's not just technology; it’s trust, collaboration, and prioritisation.

Follow Transform Gov for more insights into public sector digital transformation https://www.linkedin.com/company/ireland-egovernment-awards-transform-gov-podcast/?viewAsMember=true

#PublicSector #DigitalTransformation #CitizenExperience #GovTech #Leadership #SmartCities #DublinCityCouncil #GovernmentInnovation

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