🎧 Episode Highlights
In this heartfelt episode of [radically candid], Tim Rowe sits down with John Stark, retiring VP of Account Management @ [cognition], to reflect on the company’s journey—from being spotlighted by Amazon for dynamic display to becoming a full-stack ad tech solution for streaming TV.

John shares what it really means to build, grow, and eventually hand off something bigger than yourself—with timeless advice for anyone charting their own course in business or life.

⏱️ Quick Takeaways (2-min read)

1. The Beginning: Why Amazon’s spotlight was just the start of Cognition’s real story
2.  The Evolution: From one product to a robust streaming tech stack in under 2 years
3.  The Blueprint: How John built the account management function from scratch
4.  The Advice: Ask better questions, stay curious, and lead with value
5.  The Legacy: Growth is good—but knowing what matters is better

🚀 Amazon to Ad Tech: The Pivot Story (03:00)

• Cognition was featured at Amazon Unboxed for dynamic display + sales matchback
• Early focus on Amazon media, but that was just the beginning
• "Half the products we have today didn’t even exist back then"
• Pivot driven by an internal discomfort with complacency

🧱 Building the AM Org (09:00)

• John’s background: Managed multimillion-dollar GM accounts at Cobalt Group
• Brought enterprise discipline + startup agility to Cognition
• Focused on scalable frameworks and rigorous client-centric thinking
• Emphasized listening, empathy, and empowering clients

💬 Account Manager’s Playbook (15:00)

• “Ask good questions. Then follow up.”
• Be the most prepared person in the room
• Goal: Help the client become the smartest person in the room
• Every relationship is about shared growth and trust

🎯 From Startup Chaos to Strategic Clarity (19:00)

• Cognition's shift from reactive scrappiness to proactive strategy
• "Our best days are ahead, and the rocket ship is taking off"
• Creating real value through integration of new acquisitions
• Positioned not just as a solution—but as the platform

🏔️ Final Advice from a Leader Who’s Been There (26:00)

• Don’t go into debt. Live below your means.
• Say yes to experiences, not stuff.
• Plan your life like you’d plan a pitch—always ask “what’s next?”
• And when you retire… enjoy it. Bus driving, yard work, family time—it’s all part of the reward

🎬 Listen to the Full Episode