Join Kieran Devlin, Host at UC Today, as he sits down with Tim Jalland, Solution Manager at VOSS, to unpack the rapid evolution of IT operations. As cloud environments like Microsoft 365 undergo hundreds of feature changes a year, static automation is struggling to keep pace. This session cuts through the AI hype to explore practical, outcome-driven solutions. Tune in to see exactly how intelligent automation fabrics can empower your IT team, prevent outages before users even notice them, and secure complex collaboration ecosystems.

The landscape of unified communications is shifting rapidly, and IT teams need more than just basic automation to keep up. In this conversation, we explore how an intelligent operations layer changes the day-to-day reality for IT professionals.

Key takeaways from our discussion include:

• The limits of traditional automation: Why the sheer volume of updates in platforms like Microsoft 365 requires a shift from static orchestration to dynamic, learning-capable operations.
• AI as an operational assistant: Moving past "AI as a feature" fatigue to focus on tangible outcomes, using agentic AI to proactively support IT teams rather than replace them.
• Breaking down IT silos: How unifying automation, analytics, and monitoring on a single platform allows for cross-stack intelligence—catching and correcting negative trends before monitoring dashboards even flash red.
• Real-world proactive fixes: Tangible examples of AI detecting service degradation before a user ticket is raised, and automatically correcting configuration drift to eliminate security risks.

Related Stories: 

•  The Intelligent Control Plane: Why Cloud UC and Microsoft 365 Operations Must Move From Automation to Autonomy
• Practical AI Use Cases to Transform Cloud UC and Microsoft 365 Operations