Is there such a thing as customer service that’s too good?

In this episode, we explore how Breakout made the bold decision to shift from a shopfront model to an appointment-only service.

Farley shares the challenges of managing 'drop-by' visitors and free advice, and how restructuring the business has led to their busiest—and most productive—month yet.

By redefining customer service, Breakout has continued to deliver award-winning support while boosting efficiency and sustainability.

Tune in to uncover the pros and cons of customer service and learn actionable insights for your small business journey.

Need or know a small business looking to solve their customer service issues? Point them our way, we are here to help! 

Start off by sending us an email or book a free 15 minute call to talk it through. 

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