Podcast Notes

• Why clarity is more powerful than control
• The difference between accountability and ownership
• How to address underperformance without damaging morale
• A breakdown of the PACT framework: Proactive expectations, Adaptive monitoring, Connected communication, Transparent review
• How culture is shaped through ongoing conversations, not just policies
• How to handle vague directives from leadership and still move forward
• Real examples from the Your Health team on how expectations are managed in fast-paced environments
• How organizations can (and must) be accountable to their people

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