There's a number attached to every patient's chart that quietly shapes the resources they receive, the care they're offered, and whether their health conditions are fully seen — and most providers don't fully understand it.

In this episode, Jamie sits down with Ericka Bauman, Director of Quality Assurance at Your Health, to break down the Risk Adjustment Factor — better known as the RAF score. Ericka has spent years traveling across Georgia and South Carolina, walking into provider offices, sitting with care teams, and doing the work of turning confusing data into meaningful patient outcomes.

What you'll hear in this episode:

The numbers will follow when you take care of the patient. This episode will show you how.

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What actually happens to a patient a year into real, supervised peptide therapy? In the final episode of our peptides series, Dr. Melissa Jones and host Jamie Preston close the loop on the story that opened this whole series — and get honest about what changed, what didn't, and what every provider and patient still needs to know.

This episode goes beyond the science into the human side of the story: what it actually feels like when chronic pain resolves, when weight loss becomes life-changing rather than cosmetic, and when a skeptical clinician becomes one of the most passionate advocates in the building. Jamie also shares his own journey — turning 50, managing diabetes, and reaching his goal weight — as a real example of what supervised, responsible care can look like over time.

In this episode, you'll hear:

This is the episode that ties the whole series together — not as a sales pitch for peptides, but as a case for doing this the right way, with the right people, for the right reasons. It's the last episode in this run, but it won't be the last time we talk about this.

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What if the peptide you just ordered online isn't wrong — it's just wrong for you? In Episode 2 of our peptides series, clinical pharmacist Dr. Melissa Jones takes us inside the actual decision-making process providers use to match a peptide to a patient, and why skipping that process is how people end up wasting money, or worse, hurting themselves.

Host Jamie Preston and Dr. Jones dig into the real science: what a peptide is, how peptides signal the body, and why a healthy foundation — hormones and gut health — has to come before any peptide is even considered. From there, they cover the wide menu of options (tissue repair, skin and hair, sexual health, growth hormone support, metabolic health, sleep and stress) and what it actually means to “stack” or “cycle” peptides responsibly.

In this episode, you'll hear:

If you've ever wondered whether a peptide could actually help you — or wondered what your provider is really weighing before saying yes — this episode gives you the real answer, not the Instagram version.

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You've seen the ads. You've heard the buzz. But do you actually know what peptides are — or what they're doing inside your body?

In this first episode of a three-part series, Jamie Preston sits down with Dr. Melissa Jones, a 25-year clinical pharmacist and VP at Your Health, to lay the foundation every patient and provider needs before entering the peptide conversation. Dr. Jones brings rare credibility to this space — she didn't come in as a believer, she came in as a scientist who was challenged to learn, and what she found changed how she practices.

What you'll hear in this episode:

Whether you're a patient who's been curious or a provider who's been hesitant, this episode gives you the grounded, evidence-informed starting point you've been looking for. Part two goes even deeper — but this is where it begins.

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What if the biggest driver of a good patient experience has nothing to do with the patient at all — at least not at first?

In this episode, Jamie sits down with four leaders behind Your Health's new Ambassador program: Rebecca Dillard (Chief Patient Experience Officer), Eddie Caldwell (VP of Talent & Workforce Strategy), Stephanie Martin (Executive Director of Employee Performance), and Whitney Myers (Executive Field Director of Patient Experience). 

Together they built a 36-person volunteer network designed to move Your Health's values off the wall and into everyday conversations.

•  Why colleague experience has to come before patient experience — not after it

•  The five-part Ambassador framework — Observe, Encourage, Celebrate, Listen, Connect — and which piece each guest personally underestimated

•  How Eddie has changed what he listens for in job interviews to hire for culture fit, not just skill

•  The simple three-word question — “tell me more” — that's changing how the team listens to understand instead of listening to respond

•  Why Purpose Partners, a peer-support network launched at the Ambassador retreat, is built to outlast the excitement of any single training day

This is a conversation about what culture change actually requires — not slogans, but sustained, person-to-person influence. Press play to hear what a good “ordinary Tuesday” looks like when a culture initiative actually works.

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A scale. A phone call at the end of the week. A data alert at 6 a.m. Monday morning. These aren't high-tech fantasies — they're the tools that are quietly keeping people out of hospitals and in their homes.

In Part 2 of this two-part conversation, Jamie and Brody Wall, Division President of Operations at Your Health, go inside what data-driven care actually looks like on the ground — for the staff delivering it and the patients whose lives depend on it. This episode is less about the architecture of the system and more about what happens when you turn it on.

Jamie and Brody cover:

This episode is about what it looks like when an organization decides that data isn't there to watch over people — it's there to protect them. If you have a parent, a patient, or a neighbor who deserves this kind of care, share this episode with them.

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The American healthcare system is built around a simple idea: get sick, get treated. But what if the problem isn't how we treat illness — it's that we've never seriously tried to prevent it?

In this first installment of a two-part conversation, Jamie sits down with Brody Wall, Division President of Operations at Your Health, to trace the arc from a broken, reactive healthcare system to one where data tells you what's coming before the patient even knows something is wrong. Brody's path to healthcare wasn't through a textbook — it was through a father who was a Methodist minister and a mother who spent her career caring for underprivileged children. The mission was always there. The data just became the most honest way to fulfill it.

In Part 1, Jamie and Brody cover:

This isn't just a conversation about numbers. It's about what happens when an organization decides that preventing the crisis matters more than reacting to it. Part 2 drops next week.

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Most companies recruit interns to take work off someone's plate. Your Health does the opposite — and it's why several of its current executives, including a Chief Information Officer, first walked in the door as interns.

In this episode, Jamie sits down with Heather Bower, Director of Experiential Learning, who has taken the reins of Your Health's internship, mentorship, preceptorship, and apprenticeship programs. Heather shares how a long-standing program is being rebuilt with structure, data, and intention — organized into semester cohorts, anchored by a four-day all-company orientation, and designed so every intern owns a project with genuine stakes.

In this conversation, you'll hear:

If you're early in your career and unsure where you fit, this episode is a map to possibilities you may not know exist. Press play and rethink what an internship can really be.

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Sixty percent of Medicare's mental health workforce is made up of clinical social workers — and they're being reimbursed at 75 cents on the dollar compared to clinical psychologists. That's not a footnote. That's a workforce crisis hiding in plain sight.

In this episode, Jamie sits down with Dr. Jimmy Williamson — social worker, NASW Vice President, and seasoned Capitol Hill advocate — for one of the most practical, non-partisan conversations about politics and healthcare you'll hear anywhere. Jimmy just returned from a full day of lobbying on the Hill, and he breaks down exactly what that looks like, what's at stake, and why every healthcare employee — not just the C-suite — has a role to play.

You'll hear:

This episode won't make you angry. It'll make you want to make a phone call.

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What if the biggest obstacle to great patient care wasn't a clinical problem at all — but a zip code? At Your Health, patients on opposite ends of the same zip code could mean an hour of unnecessary drive time, surprise visits, and the slow erosion of trust every time a provider couldn't say exactly when they'd arrive.

In this episode, Jamie sits down with Whitney Dillard, ACT Executive Director, and Alexis Reuter, Executive Director of Training, to unpack how a homegrown scheduling tool changed everything. Both came to healthcare from unexpected places — Whitney challenged her CNA boards without schooling; Alexis started at a spa front desk — and that outsider's clarity shows in how they rethought the entire scheduling experience.

In this conversation, you'll hear:

Press play to hear how the right tool — and the right team — turned scheduling into a competitive advantage for patient trust.

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