Actionable Leader Playbook

• Name the Drag: Call out when creativity dips and communication splinters.
• Recognize Specifically: One shout-out a day. Person, behavior, impact.
• Connect the Dots: Explain what’s changing, why it matters, and how it helps patients.
• Swap Perspectives: 60–90 minutes of shadowing across roles this month.
• Remove One Obstacle Weekly: Ask, “What’s in your way?” then clear it.
• Use a Mission Moment: Share one patient or teammate story each week.

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