This episode of "Get Flushed" delves into the crucial role of information technology in managing a portable sanitation business. Pete explores how modern software systems can help streamline operations, from recording customer interactions and tracking assets to planning service schedules and managing invoicing.

Pete identifies ten key business functions that can benefit from technology, highlighting the importance of a cohesive platform that integrates these tasks efficiently. While acknowledging that some operators still thrive using traditional methods like paper logs and spreadsheets, Pete emphasizes the potential advantages of adopting innovative solutions for increased efficiency and profitability. Throughout the episode, he raises thought-provoking questions about the effectiveness of current software options and the quest for a comprehensive solution in the industry.

Takeaways:

• The role of information technology is crucial for managing a portable sanitation business effectively.
• A versatile CRM system is essential for recording customer interactions and managing work orders.
• Tracking assets like toilets and trailers can be simplified with unique identification and software integration.
• Planning service schedules should prioritize time-sensitive jobs to maintain customer satisfaction and efficiency.
• Route mapping can significantly reduce staff hours and improve service delivery without expensive software.
• Health and safety management should be integrated into daily operations to ensure worker safety and compliance.

Companies mentioned in this episode:

• Arcadian Sanitation
• Apple
• iAuditor
• SafetyCulture