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From Chicken to Chatbots: Generative AI in Hospitality with Justin Kaufman
In this episode of "How Many CTOs Does It Take?" podcast, hosts Scott Porad and Brad Hefta-Gaub interview special guest Justin Kaufman. Justin discusses his unique journey from working in health tech to founding the Mount Joy restaurant, where he's implemented innovative tech solutions to enhance customer engagement. The conversation covers topics such as AI-assisted coding, the benefits and challenges of monolithic architecture, and the future of customer relationship management through modern LLMs. Justin also shares anecdotes about his time working with both hosts, revealing different aspects of their management styles.
- 00:00 Introduction
- 00:48 Guest Introduction: Justin Kaufman
- 01:29 Justin's Prepared List of Topics
- 03:49 Justin's Journey: From Health Tech to Chicken Shack
- 06:14 Innovating the Restaurant Experience
- 08:56 Building a Custom POS System
- 14:20 Leveraging AI for Personalization
- 17:41 The Power of Small Teams and AI Tools
- 28:05 Engaging Customers with Interactive Games
- 33:15 Evolution of Chatbots and CRM
- 34:09 Expanding Beyond Restaurants
- 35:17 Technical Challenges and Solutions
- 36:24 Monolith vs. Microservices
- 45:38 Serverless Architecture and Tech Debt
- 49:55 The Future of Small Teams and AI
- 57:05 Reflections on Management Styles
- 01:01:27 Conclusion and Farewell
Resources:
- How Many CTOs Pod: https://howmanyctospod.com
- Scott Porad: https://www.linkedin.com/in/scottporad/
- Brad Hefta-Gaub: https://www.linkedin.com/in/bradheftagaub/
- Justin Kaufman: https://www.linkedin.com/in/justinkaufman/
#TechPodcast #EngineeringPodcast #DevTalks #PodcastForDevs #HowManyCtos #Podcast #Ctos #CtoPodcast #Technology #Engineering #SoftwareDevelopment #Entrepreneurship #Leadership #Management #EngineeringLeadership #TechnologyLeadership #EngineeringManagement #AI #LLM #OpenAI #ChatGPT #CRMSolutions #SmallBusinessTech #LangChain #RAG #AIEngineering #RealWorldAI #AIAgents #CustomGPTs #VectorDB #LLMStack #PromptEngineering #FullStackAI #AIInfra #AIUX #StartupEngineering #TechInnovation #AIForSMB #ChickenTech #GPTInTheWild #AppliedLLM #SemanticSearch #LocalBusinessTools
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By Brad Hefta-Gaub & Scott PoradIn this episode of "How Many CTOs Does It Take?" podcast, hosts Scott Porad and Brad Hefta-Gaub interview special guest Justin Kaufman. Justin discusses his unique journey from working in health tech to founding the Mount Joy restaurant, where he's implemented innovative tech solutions to enhance customer engagement. The conversation covers topics such as AI-assisted coding, the benefits and challenges of monolithic architecture, and the future of customer relationship management through modern LLMs. Justin also shares anecdotes about his time working with both hosts, revealing different aspects of their management styles.
- 00:00 Introduction
- 00:48 Guest Introduction: Justin Kaufman
- 01:29 Justin's Prepared List of Topics
- 03:49 Justin's Journey: From Health Tech to Chicken Shack
- 06:14 Innovating the Restaurant Experience
- 08:56 Building a Custom POS System
- 14:20 Leveraging AI for Personalization
- 17:41 The Power of Small Teams and AI Tools
- 28:05 Engaging Customers with Interactive Games
- 33:15 Evolution of Chatbots and CRM
- 34:09 Expanding Beyond Restaurants
- 35:17 Technical Challenges and Solutions
- 36:24 Monolith vs. Microservices
- 45:38 Serverless Architecture and Tech Debt
- 49:55 The Future of Small Teams and AI
- 57:05 Reflections on Management Styles
- 01:01:27 Conclusion and Farewell
Resources:
- How Many CTOs Pod: https://howmanyctospod.com
- Scott Porad: https://www.linkedin.com/in/scottporad/
- Brad Hefta-Gaub: https://www.linkedin.com/in/bradheftagaub/
- Justin Kaufman: https://www.linkedin.com/in/justinkaufman/
#TechPodcast #EngineeringPodcast #DevTalks #PodcastForDevs #HowManyCtos #Podcast #Ctos #CtoPodcast #Technology #Engineering #SoftwareDevelopment #Entrepreneurship #Leadership #Management #EngineeringLeadership #TechnologyLeadership #EngineeringManagement #AI #LLM #OpenAI #ChatGPT #CRMSolutions #SmallBusinessTech #LangChain #RAG #AIEngineering #RealWorldAI #AIAgents #CustomGPTs #VectorDB #LLMStack #PromptEngineering #FullStackAI #AIInfra #AIUX #StartupEngineering #TechInnovation #AIForSMB #ChickenTech #GPTInTheWild #AppliedLLM #SemanticSearch #LocalBusinessTools