In this episode of NovoEdTalks, we delve into the evolving landscape of learning and development with Mark Keen, a Field Service Training Manager at Whirlpool Corporation. Mark shares his journey from growing up in a family-owned appliance business to leading a team of trainers who enhance the technical skills of field technicians. He discusses innovative training methodologies, the impact of virtual learning, and the importance of going back to basics to address skills gaps, providing valuable insights for anyone involved in L&D.