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In today’s episode, I sat down with Erin Thompson to talk about something we don’t talk about enough in senior living...how people actually grow in this field, why the leadership path is so unstructured, and what it really feels like to rise into roles you were never formally trained for.

Erin started in this industry at 19 as a concierge… and grew into an Executive Director. Her journey is honest, emotional, and full of those “nobody prepared me for this” moments that every professional in senior care understands.

We talked about the realities of stepping into leadership before you ever get a title, the pressure operators face, the lack of support structures, the moments that humble you, and the moments that show you exactly why you’re meant to be here.

If you're already in senior living or you’re considering entering this field as a career or business opportunity this conversation will remind you that people like you are deeply needed.

Inside this episode, we explore:

• How Erin grew from concierge → Sales Director → Executive Director
• Why leadership develops in the details, not the promotions
• The gaps in training that leave new leaders overwhelmed
• Why operators burn out and how to navigate those seasons
• How community culture is created (and destroyed)
• What actually helps you grow into a confident leader
• Why new voices, new talent, and new energy are urgently needed in senior care

This is one of those episodes you’ll want to share with the people you care about in this industry especially the ones who are tired, questioning their path, or wondering if they have what it takes to lead.

Trust me… you do.

Take what you need. Share what helps. Come back for more.

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