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From Customer Complaints to Career Wins: The CI Playbook with Ray Harkins
What if your biggest frustrations at work are actually career gold?
In this episode of Machine Shop Tech Talk, Arthur Field sits down with Ray Harkins (GM @ Lexington Technologies, educator to 95K+ manufacturing pros) to crack the code on:
🔧 How customer complaint led to 120K in savings (and a promotion)
🔥 Why hiding mistakes is the #1 career killer in manufacturing
📊 The “ugly data” hack that makes you irreplaceable
Ray shares:
“Your customer complaints aren’t problems – they’re free consulting reports.”
“Documenting failures isn’t about blame – it’s building a portfolio of future wins.”
“If your data doesn’t embarrass leadership, you’re not digging deep enough.”
View all episodes
By Arthur FieldWhat if your biggest frustrations at work are actually career gold?
In this episode of Machine Shop Tech Talk, Arthur Field sits down with Ray Harkins (GM @ Lexington Technologies, educator to 95K+ manufacturing pros) to crack the code on:
🔧 How customer complaint led to 120K in savings (and a promotion)
🔥 Why hiding mistakes is the #1 career killer in manufacturing
📊 The “ugly data” hack that makes you irreplaceable
Ray shares:
“Your customer complaints aren’t problems – they’re free consulting reports.”
“Documenting failures isn’t about blame – it’s building a portfolio of future wins.”
“If your data doesn’t embarrass leadership, you’re not digging deep enough.”