In this episode of Delivered by SupplyCaddy, we sit down with Adam Ochstein, CEO of Fishbowl, to unpack the growing pressure restaurants face when it comes to guest engagement, loyalty, and tech overload. With more platforms than ever fighting for attention, how can operators cut through the noise and actually build stronger relationships with their guests?Adam shares why the “best-of-suite” approach is gaining traction over “best-of-breed” in restaurant tech, especially for brands under 100 units. He explains how data isn’t the endgame; it’s the tool to make guests feel seen, heard, and valued. From personalizing marketing campaigns to integrating off-prem and on-prem experiences, Adam lays out the path forward for brands that want to stay relevant and build true guest loyalty.Plus, we dive into a topic that’s close to our heart: packaging. Adam offers a powerful perspective on why off-premise packaging is a crucial brand touchpoint—and how it plays an unexpected role in retention and perception.If you're in the restaurant industry and thinking about scaling smarter, this one’s for you. 📊Watch, comment, and subscribe for more interviews with restaurant leaders shaping the future of hospitality.🔗 Subscribe for more founder stories from the foodservice frontier.Explore more about SupplyCaddy:⁠ https://supplycaddy.com/ Have questions?Get in touch here⁠: https://supplycaddy.com/contact-us/Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/#DeliveredPodcast #RestaurantTech #SupplyCaddy #Fishbowl #RestaurantMarketing #GuestEngagement #PackagingMatters #RestaurantLeadership #OffPremDining #FoodServiceInnovation