In this episode of Delivered by SupplyCaddy, we sit down with Adam Ochstein, CEO of Fishbowl, to unpack the growing pressure restaurants face when it comes to guest engagement, loyalty, and tech overload. With more platforms than ever fighting for attention, how can operators cut through the noise and actually build stronger relationships with their guests?Adam shares why the “best-of-suite” approach is gaining traction over “best-of-breed” in restaurant tech, especially for brands under 100 units. He explains how data isn’t the endgame; it’s the tool to make guests feel seen, heard, and valued. From personalizing marketing campaigns to integrating off-prem and on-prem experiences, Adam lays out the path forward for brands that want to stay relevant and build true guest loyalty.Plus, we dive into a topic that’s close to our heart: packaging. Adam offers a powerful perspective on why off-premise packaging is a crucial brand touchpoint—and how it plays an unexpected role in retention and perception.If you're in the restaurant industry and thinking about scaling smarter, this one’s for you. 📊Watch, comment, and subscribe for more interviews with restaurant leaders shaping the future of hospitality.🔗 Subscribe for more founder stories from the foodservice frontier.Explore more about SupplyCaddy:⁠ https://supplycaddy.com/ Have questions?Get in touch here⁠: https://supplycaddy.com/contact-us/Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/#DeliveredPodcast #RestaurantTech #SupplyCaddy #Fishbowl #RestaurantMarketing #GuestEngagement #PackagingMatters #RestaurantLeadership #OffPremDining #FoodServiceInnovation

🍛 What happens when you leave a career in finance to follow your gut... literally? Basu Ratnam, founder of INDAY, joins us to share how his love for food, family, and culture led to building one of NYC’s most loved Indian fast casual brands.From growing up in a first-generation immigrant household to opening nine locations across the city, Basu walks us through the real journey — raising capital with no restaurant experience, learning by doing, and reimagining Indian food as something you can enjoy every day, not just on special occasions.“The same ingredients that make our food delicious — herbs, spices, fermentation — also make you feel great afterward.”Oh, and the story about taking his mom to a secret Michelin-star restaurant in Brooklyn? It's the kind of full-circle hospitality moment that makes this episode unforgettable.INDAY is growing fast (Boston, you’re next 👀), but it’s still rooted in the values Basu started with: care, flavor, culture, and community.🎧 Tune in and get inspired.🔗 Subscribe for more founder stories from the foodservice frontier.Explore more about SupplyCaddy:⁠ https://supplycaddy.com/ Have questions?Get in touch here⁠: https://supplycaddy.com/contact-us/Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/#INDAYAllDay #RestaurantFounder #NYCFoodScene #HospitalityWithHeart #FoodCulture

In this episode of Delivered: The Journey of Packaging, our co-founders Zack Stein and Bradley Saveth sit down with Eric Sheen, Co-Founder of RPP and Executive Vice President of Buyers Edge Platform, to explore how smarter supply chains are helping foodservice brands grow, adapt, and protect their margins. 

📦 With 20+ years of leadership experience and a national footprint, Eric breaks down:

• Why distribution contracts and sourcing strategies are more critical than ever
• How RPP and Buyers Edge Platform are helping operators gain leverage and transparency
• Where packaging fits into smarter supply chain planning
• How tech, sustainability, and guest expectations are reshaping procurement today

Whether you’re a restaurant operator, franchise executive, or foodservice supplier - this episode is packed with insights from one of the top minds in food supply strategy. 

🔗Subscribe for more founder stories from the foodservice frontier.
Explore more about SupplyCaddy:⁠ https://supplycaddy.com/ 

Have questions? Get in touch here⁠: https://supplycaddy.com/contact-us/

Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/

Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/

#DeliveredPodcast #RestaurantSupplyChain #FoodserviceOperations #PackagingMatters #BuyersEdgePlatform #RestaurantGrowth

In this episode of Delivered: The Journey of Packaging, our co-founders Zack Stein and Bradley Saveth sit down with Eric Sheen, Executive Vice President at Restaurant Partners Procurement, to explore how smarter supply chains are helping foodservice brands grow, adapt, and protect their margins.

📦 With 20+ years of leadership experience and a national footprint, Eric breaks down:

• Why distribution contracts and sourcing strategies are more critical than ever

• How RPP and Buyers Edge Platform are helping operators gain leverage and transparency

• Where packaging fits into smarter supply chain planning

• How tech, sustainability, and guest expectations are reshaping procurement today

  
  

Whether you're a restaurant operator, franchise executive, or foodservice supplier - this episode is packed with insights from one of the top minds in food supply strategy.

🔗 Subscribe for more founder stories from the foodservice frontier.

Explore more about SupplyCaddy:⁠ https://supplycaddy.com/

Have questions? Get in touch here⁠: https://supplycaddy.com/contact-us/ 

Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/

Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/

#DeliveredPodcast #RestaurantSupplyChain #FoodserviceOperations #PackagingMatters #BuyersEdgePlatform #RestaurantGrowth

In this episode of Delivered: The Journey of Packaging, SupplyCaddy co-founders Zack Stein and Bradley Saveth sit down with Jeff Galletly, CEO of Brooklyn Dumpling Shop, to unpack how one bold idea turned into a national dumpling sensation.

From his corporate roots at PepsiCo and RBI to scaling a tech-driven QSR brand backed by investors like Kevin O’Leary and Matt Higgins, Jeff shares the journey behind Brooklyn Dumpling Shop’s explosive growth—14 locations open, 160+ franchises sold, and a presence in iconic venues like MSG, Yankee Stadium, and 400+ retail doors.

We dive into how BDS combines automation with hospitality, leverages creative packaging across every touchpoint (from delivery to grocery), and continues to innovate with licensing, manufacturing, and CPG expansion.

💬 “We’re building more than a restaurant—we’re building a platform.”Whether you’re a franchise operator, packaging partner, or foodservice entrepreneur, this episode is packed with insights you can’t afford to miss.

🔗 Subscribe for more founder stories from the foodservice frontier.

Explore more about SupplyCaddy:⁠ https://supplycaddy.com/

Have questions?

Get in touch here⁠: https://supplycaddy.com/contact-us/

Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/

Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/

What happens when a cheese expert and food entrepreneur sets his sights on hot chicken? You get Haven Hot Chicken—one of Connecticut’s fastest-growing restaurant brands.

In this episode of Delivered: The Journey of Packaging, our co-founders Zack Stein and Bradley Saveth sit down with Jason Sobocinski, President and Co-Founder of Haven Hot Chicken, to unpack the flavorful, mission-driven growth behind the brand.

With 9+ locations and counting, Haven is winning over fans with its bold food, community-first mindset, and commitment to sustainable, branded packaging.

🔍 In this episode:

• Jason’s journey from bistros & beer to hot chicken success

• How Haven’s brand identity goes beyond flavor

• Why compostable packaging matters to the mission

• Creative ways Haven supports the local community

• What’s next for Haven Hot Chicken as a franchise-ready concept
  

Whether you’re in foodservice, franchising, or just love a great brand story—this one’s packed with insight.

Joe Fontana, Founder and CEO of Fry The Coop, joins Delivered: The Journey of Packaging to share how he grew a hot chicken concept into a cult favorite with 9+ locations and major plans for expansion.

From punk rock dreams to spicy chicken sandwiches, Joe dishes on:

🔥The beef tallow difference

🔥Turning packaging into part of the customer experience 

🔥Building a bold, unique brand voice on social media 

🔥Supply chain struggles and small biz resilience

🔥Why he guarantees happiness—or your money back

If you're into brand building, bold moves, and mouthwatering chicken, this one's for you.

Presented by SupplyCaddy — your partner in custom, high-performance food packaging.

🔗 Subscribe for more founder stories from the foodservice frontier.

Explore more about SupplyCaddy:⁠ https://supplycaddy.com/

Have questions? Get in touch here⁠: https://supplycaddy.com/contact-us/ 

Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/

Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/

In this episode of Delivered: The Journey of Packaging, SupplyCaddy co-founders Zack Stein and Bradley Saveth sit down with Jim Norberg, CEO of Krispy Krunchy Chicken, to explore how the brand has exploded across the country with a licensing model that skips franchise fees—and delivers big on flavor, branding, and operational simplicity.

From gas stations to global strategy, Jim shares how KKC is turning heads in foodservice with bold marketing, rapid growth, and a team that, in his words, “bleeds marinade.”

We dive into: 

✅ The story behind KKC’s growth to 3,200+ locations

✅ Why packaging plays a vital role in brand loyalty and delivery quality

✅ How innovation (hello, new nuggets and sandwiches) fuels momentum

✅ Third-party delivery, convenience trends & the path to 10,000 locations

✅ Leadership insights from a seasoned executive who helped scale McDonald’s

Whether you’re in foodservice, branding, or just a fried chicken fanatic — this episode is for you.Explore more about SupplyCaddy:⁠ https://supplycaddy.com/Have questions? Get in touch here⁠: https://supplycaddy.com/contact-us/ Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/

What’s shaping the future of foodservice? In this episode of Delivered: The Journey of Packaging, Zack and Bradley sit down with Danny Klein, VP of Editorial at QSR & FSR, to explore the biggest trends driving the restaurant industry forward.From the rise of off-premise dining to the impact of packaging on consumer perception, Danny shares insights from his years covering the space, including how media, branding, and digital transformation are influencing food brands today.In this episode, we cover: ✔️ How QSR & FSR have evolved alongside the restaurant industry ✔️ The biggest trends in fast food & fast casual right now ✔️ Why menu simplification is reshaping major brands ✔️ The role of packaging in branding, delivery, and social media ✔️ The future of restaurant media & where foodservice is heading nextDanny also shares his take on the brands getting it right—and what restaurant operators need to focus on to stay ahead. You don't want to miss that episode!

Explore more about SupplyCaddy:⁠ https://supplycaddy.com/Have questions? Get in touch here⁠: https://supplycaddy.com/contact-us/ Follow us on Instagram:⁠ https://www.instagram.com/supplycaddy/Join our network on LinkedIn⁠: https://www.linkedin.com/company/supplycaddy/

What does it take to scale a restaurant brand backed by a legend like Shaquille O’Neal?

In this episode of Delivered: The Journey of Packaging, Zachary Stein and Bradley Saveth sit down with Josh Halpern, CEO of Big Chicken, to break down the brand’s fast-casual success, franchise expansion, and what’s next for this rapidly growing company.

With a background in CPG, franchising, and operations, Josh shares insights on:

✅ The Big Chicken story—how the brand stands out in a competitive space

✅ Expansion strategies—growing into the U.S., UK, Canada & cruise lines

✅ Franchising done right—how Big Chicken selects top-tier partners

✅ Packaging & customer experience—why functional, branded packaging matters

✅ Tech, supply chain, and unit economics—how the right strategies drive growth

We also explore non-traditional growth strategies, from arenas and casinos to onboard Carnival Cruise Line, and how packaging plays a critical role in off-premise success.

🚀 Whether you’re in restaurant franchising, foodservice, or packaging, this episode is packed with insights you won’t want to miss!

#BigChicken #JoshHalpern #SupplyCaddy #FastCasual #Franchising #FoodBusiness #RestaurantIndustry #ShaquilleONeal #PackagingMatters #QSR #Foodservice