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What if customer communications weren’t an island, but the heartbeat of your business? We dive into how we’re unifying contact center and collaboration with an AI-powered CX platform designed for end-to-end automation, tight integrations, and real-world reliability. The goal: make every interaction faster, smarter, and easier to act on—without forcing a rip-and-replace.

We unpack why hybrid UC is accelerating w/ Martin Bitzinger
Senior Vice President, Product Management Mitel, especially for teams that need security, sovereignty, and uptime across regulated industries. You’ll hear how agentic AI moves beyond insights to orchestrate actions across CRMs, ERPs, and line-of-business apps, turning a single customer request into a streamlined, auditable workflow. We also share why devices are far from dead: as voice becomes the most natural interface for AI, better endpoints matter. That’s why we’ve invested in software differentiation for desk and cordless phones and reshored manufacturing to Germany, using AI-powered automation to boost resilience and supply chain control.

Security runs through everything we’re building. We break down the true value of software assurance—access to patches, supported releases, and new AI features that extend what you already own. On the roadmap: deeper CX features, a new low-end device for lobbies and common areas, and a growing open SIP portfolio certified across leading UCaaS platforms. We’re also advancing distributed architecture and edge compute to support hybrid deployments that keep critical functions local while tapping cloud intelligence where it fits.

If you care about frontline experiences, mission-critical communications, and practical AI that respects your constraints, this conversation is for you. Subscribe, share with a colleague who runs CX or IT, and leave a review with the one feature you want most next.

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