Retention Roadmap: Navigating Service Success for New Car Dealerships

From Fixed Ops to Dealer Principal: A Blueprint for Dealership Success

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How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai.

In this episode of Retention Roadmap, Jerry emphasizes how his hands-on experience in fixed operations has shaped his leadership style, allowing him to build strong customer relationships and drive service retention. He also discusses the importance of creating a unique brand identity, such as "Jerry for the People," which resonates with customers and sets his dealerships apart in a competitive market. The branding, combined with consistent marketing and a focus on customer service, has been crucial in maintaining customer loyalty.

 

In this episode, we also explore:

  • Specific strategies that contribute to dealership success
  • How programs like Tires for Life and DriveSure help with customer retention
  • The challenges of growing technician talent
  • Adapting to the evolving electric vehicle market
  • The importance of consistency and maintaining personal connections with customers

    • Social Media:

    • Connect with Bill on LinkedIn
  • Follow Roadmap Retention on LinkedIn
    • ...more
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    Retention Roadmap: Navigating Service Success for New Car DealershipsBy Bill Springer