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From NFL MVP to franchise powerhouse, Mark Moseley has done it all. After a legendary 16-year career as the Washington Commanders’ clutch kicker and the only special teams player to ever win MVP, Mark went on to help grow Five Guys from just 3 locations to nearly 2,000 worldwide. In this episode of Give an Ovation, Mark shares how lessons from football shaped his approach to franchising and what it takes to create a consistent, high-quality guest experience across the globe.
 
Zack and Mark discuss: 

• Building trust through values and consistency
• The foundation of quality, service, and cleanliness
• Accountability and the role of secret shoppers
• Lessons from the NFL on teamwork and resilience

Thanks, Mark!

Links:

https://www.linkedin.com/in/mark-moseley-305a4583/
https://www.linkedin.com/company/five-guys-enterprises/
https://www.fiveguys.com/