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From Frankenstack to Framework: How MSPs Can Build Simpler, Smarter Security with Ross Brouse
Welcome back to the MSP Security Playbook, presented by Heimdal Security — your partner in unified, AI-powered cybersecurity solutions. This podcast helps managed service providers (MSPs) cut through the noise, eliminate inefficiencies, and build stronger, more profitable security businesses.
In this episode, host Jacob Hazelbaker sits down with Ross Brouse, president and COO of Continuous Networks. Ross, a seasoned MSP leader with over 25 years of experience, shares how MSPs can break free from bloated “Frankenstacks” and instead lead with simplicity, strategy, and security rooted in risk frameworks.
They explore how to communicate cybersecurity in ways clients actually understand, especially in complex, regulated industries like healthcare. Ross introduces his creative “Taco” branding approach, his team’s unique Cyber Score Assessment, and why talking risk — not tech — is the real key to client engagement and retention.
Plus, don’t miss this week’s Threat Briefing with Heimdal Security cybersecurity advisor and former cybercrime Detective Sergeant Adam Pilton, spotlighting a highly targeted trust exploit in Salesforce systems and what you can do to safeguard your clients today.
If you’ve ever struggled with tool sprawl, agent fatigue, or justifying your stack to clients — this one’s for you.
If you enjoy this episode, leave us a review and share it with a fellow MSP. Have a burning question for the MSP Hot Seat? Send it our way!
Chapter Markers:
01:42 – Threat Briefing: Salesforce impersonation scam by UNC6040 and the dangers of trust-based exploits
05:44 – Speaking the Client's Language: From HIPAA misperceptions to why clients don’t get IT
10:01 – Where MSPs Go Wrong: Frankenstacks, tool bloat, and forgetting the client’s workflow
12:13 – Culture & Simplicity: Operational clarity as the key to airtight security
16:00 – Advice for New MSPs: Start with a framework and never let money lead your stack
21:23 – Talk Risk, Not Tech: The universal language of decision-makers
22:43 – MSP Hot Seat: All-in-one or best-of-breed? Ross weighs in on integration strategy
Useful Links:
Connect with Ross Brouse on LinkedIn
Visit Continous Networks Website
Explore Heimdal’s platform at heimdalsecurity.com
Follow Jacob for more cybersecurity insights on LinkedIn
For more from Adam connect via LinkedIn
View all episodes
By Heimdal SecurityWelcome back to the MSP Security Playbook, presented by Heimdal Security — your partner in unified, AI-powered cybersecurity solutions. This podcast helps managed service providers (MSPs) cut through the noise, eliminate inefficiencies, and build stronger, more profitable security businesses.
In this episode, host Jacob Hazelbaker sits down with Ross Brouse, president and COO of Continuous Networks. Ross, a seasoned MSP leader with over 25 years of experience, shares how MSPs can break free from bloated “Frankenstacks” and instead lead with simplicity, strategy, and security rooted in risk frameworks.
They explore how to communicate cybersecurity in ways clients actually understand, especially in complex, regulated industries like healthcare. Ross introduces his creative “Taco” branding approach, his team’s unique Cyber Score Assessment, and why talking risk — not tech — is the real key to client engagement and retention.
Plus, don’t miss this week’s Threat Briefing with Heimdal Security cybersecurity advisor and former cybercrime Detective Sergeant Adam Pilton, spotlighting a highly targeted trust exploit in Salesforce systems and what you can do to safeguard your clients today.
If you’ve ever struggled with tool sprawl, agent fatigue, or justifying your stack to clients — this one’s for you.
If you enjoy this episode, leave us a review and share it with a fellow MSP. Have a burning question for the MSP Hot Seat? Send it our way!
Chapter Markers:
01:42 – Threat Briefing: Salesforce impersonation scam by UNC6040 and the dangers of trust-based exploits
05:44 – Speaking the Client's Language: From HIPAA misperceptions to why clients don’t get IT
10:01 – Where MSPs Go Wrong: Frankenstacks, tool bloat, and forgetting the client’s workflow
12:13 – Culture & Simplicity: Operational clarity as the key to airtight security
16:00 – Advice for New MSPs: Start with a framework and never let money lead your stack
21:23 – Talk Risk, Not Tech: The universal language of decision-makers
22:43 – MSP Hot Seat: All-in-one or best-of-breed? Ross weighs in on integration strategy
Useful Links:
Connect with Ross Brouse on LinkedIn
Visit Continous Networks Website
Explore Heimdal’s platform at heimdalsecurity.com
Follow Jacob for more cybersecurity insights on LinkedIn
For more from Adam connect via LinkedIn