“Listen, listen, listen to what your customers are saying”

As customer expectations change and digital adoption grows exponentially, how can retail banks keep pace and deliver world-class digital-first services?

In this episode, Ismail Amla and Vivek Wadhwa are joined by Ashok Vaswani, CEO of Consumer Banking and Payments at Barclays.

“Listen, listen, listen to what your customers are saying” As customer expectations change and digital adoption grows exponentially, how can retail banks keep pace and deliver world-class digital-first services? In this episode, Ismail Amla and Vivek Wadhwa are joined by Ashok Vaswani, CEO of Consumer Banking and Payments at Barclays.

From Incremental to Exponential: Ashok Vaswani

The world is changing, and it’s changing fast. Competition is growing fiercer, technology is disrupting like never before, and the true impact of Covid-19 is still to be seen. The need for large organisations for innovate has never been more crucial.
In our new podcast series, Ismail Amla, Chief Growth Officer at Capita, and entrepreneur and academic Vivek Wadhwa explain how they can do this. In each episode they’ll be joined by a special guest as they discuss the rules of innovation, share personal experiences and examples of how large organisations have successfully innovated to survive and grow.

Business

Entrepreneurship

Management

The world is changing, and it’s changing fast. Competition is growing fiercer, technology is disrupting like never before, and the true impact of Covid-19 is still to be seen. The need for large organisations for innovate has never been more crucial. In our new podcast series, Ismail Amla, Chief Growth Officer at Capita, and entrepreneur and academic Vivek Wadhwa explain how they can do this. In each episode they’ll be joined by a special guest as they discuss the rules of innovation, share personal experiences and examples of how large organisations have successfully innovated to survive and grow.

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From Incremental to Exponential: Ashok Vaswani

From Incremental to Exponential: Ashok Vaswani