Learn how community standards can shape an unregulated industry, why "mega-MSPs" risk losing their personal touch, and what it takes to transition from a technical founder to a CEO focused on growth and leadership.

Topics & Time Codes:
00:00 – Why MSP community matters in an unregulated industry
01:13 – Growth at BASE Solutions and giving back to the MSP community
02:25 – SMB clients, vendor partnerships & advisory board influence
09:40 – Carving out a niche with law firms
13:16 – From law firm IT to launching an MSP in 2009
16:01 – The risks and realities of starting an MSP
20:11 – The role of peer groups and the rise of Tech Degenerates
25:12 – Building community accountability and unofficial MSP standards
27:27 – Mergers, acquisitions & the rise of mega-MSPs
33:13 – Differentiation, niche focus, and client relationships
36:46 – Shifting from technical founder to CEO leadership
39:54 – Client success story: Growing a law firm from 12 to 100+ employees
42:13 – How to connect with Atul & BASE Solutions

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Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. 

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