NOTES

• 00:01:08 – 00:04:30 Why continuous learning fuels credible leadership
• 00:04:30 – 00:08:00 Emotional intelligence as the “second bottom line” in care
• 00:08:00 – 00:11:30 The payer paradox: collaboration vs. competition
• 00:11:30 – 00:14:45 Staying mission-driven when policies keep shifting
• 00:14:45 – 00:18:40 Adaptability, AI, and the future of primary care
• 00:18:40 – 00:22:10 Data as a conversation, not a conclusion
• 00:22:10 – 00:27:30 Mentoring, apprenticeship, and building leadership pipelines
• 00:27:30 – 00:33:00 Managing vs. leading: the rowboat and the horizon
• 00:33:00 – 00:34:11 The leadership qualities that will matter most in the next decade

Key Takeaways

• Empathy and analytics aren’t opposites—they’re partners in better outcomes.
• True collaboration starts when incentives align around patient health, not billable units.
• Wearables and AI expand what we can measure; curiosity and compassion determine what we do with the data.
• Mentoring isn’t a nice-to-have; it’s the supply chain of future leadership.
• The next decade of value-based care will belong to leaders who balance curiosity, courage, and care.

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