In this episode of the NovoEd Talks podcast, Melissa welcomes Nancy Jourdain, a learning experience manager at Chartwell Retirement Residencies, to discuss fostering a culture of learning. Nancy shares insights into challenges faced by frontline staff in accessing training, emphasizing the importance of tailored onboarding experiences for managers. She also highlights the evolving role of L&D, from order taker to strategic partner, and the role of technology, including AI, in delivering impactful learning experiences.