What does it take to deliver truly seamless airline check-in and self-service?

In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules.

We explore:

• Her career path from Lufthansa to Branchspace

• The mindset shift from QA detail to product strategy

• Why simplicity and UX are more important than flashy features

• How Triplake balances fast delivery with long-term value

• Data-driven decision-making in post-booking airline journeys

• Real-world examples from customers like Oman Air and KM Malta Airlines

If you’re curious about airline digital transformation, agile product development, or how to turn customer insights into action, this episode is for you!

Website & Social:

• Website: https://www.branchspace.com
• Email: [email protected]
• LinkedIn: branchspace-digital-reinvented
• Instagram: branchspace_digital_reinvented
• Facebook: https://www.facebook.com/profile.php?id=100081431809978