Proactive care is something that is at the heart of quality in social care—but often overlooked because of the pace we’re working at. The shift from reactive to proactive care—what that really means in practice, how we start to build that mindset across our teams.

If we’re constantly firefighting, responding to problems after they’ve happened, we’re not just putting pressure on staff—we’re missing opportunities to improve outcomes and reduce risk. Preventative care isn’t a luxury. It’s a mindset. And we can embed it, if we build the right structures around it.

Let’s take a moment to define what we actually mean by proactive care