In this podcast episode, Mike Austin, CEO of Quality DME, discusses his journey from a skateboard instructor to a leading figure in the durable medical equipment (DME) industry. Mike shares his experiences with the geographic expansion of Quality DME, including the recent opening of an office in Raleigh, North Carolina. He outlines the company's specialization in sleep apnea services and the substantial growth they have achieved since he and his business partner acquired the company. The conversation covers the challenges and triumphs in the DME space, including coping with the complexities of insurance, equipment shortages, and the rapid move to telemedicine catalyzed by COVID-19. Mike also delves into the adoption of AI and machine learning to improve operational efficiency and scale the business.