What does it actually mean to be a “trusted partner” in recruitment and why are so many getting it wrong?

In this episode of Retained Search, Louise and Jordan unpack the shift from transactional recruitment to true partnership. They challenge the idea that volume equals trust and explain why those relationships are breaking under pressure from AI, changing client expectations, and cheaper access to candidates. 

The conversation dives into the “bow tie” account model and what real integration with clients looks like. Not just filling roles, but connecting across functions, influencing decisions, and becoming part of how a business thinks about talent. 

They also explore the skill most recruiters avoid: diagnosis.
Why asking better questions changes everything.
Why most recruiters jump to solutions too quickly.
And how slowing down is the move that separates order-takers from advisors. 

You’ll hear how shifting to retained search is less about selling retainers and more about learning how to think like a consultant. That means understanding problems at a deeper level, shaping solutions, and building relationships that don’t disappear when hiring slows down. 

If you want to move beyond sending CVs and start influencing hiring decisions, this episode shows what needs to change and why it matters now more than ever.

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LinkedIn

Connect with Louise: https://www.linkedin.com/in/louise-archer-48612844/

Connect with Jordan: https://www.linkedin.com/in/retainedsearchcoach/

Follow Retrained Search: https://www.linkedin.com/company/retrained-search/