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From The Archives: Specials: Fireside 11

Sandra Thompson comes to share her significant expertise on Emotional Intelligence and its importance in our ability to serve customers.

We break EI away from Empathy, and talk about some of the elements of EI. After we finished recording, Sandra also mentioned a workshop she runs using Riders and Elephants, a brilliant resource to help businesses build emotional intelligence. Sandra also mentioned Dr. Daniel Goleman and his insights on the topic of EI, which I highly recommend you check out. 

In passing, I also talked briefly about a notion of walking alongside our emotions that I'd heard in a TEDTalk, but couldn't recall this one. I found it. It is Susan David talking about Emotional Courage. 

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