<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a text</a>From The Archives: Week 7 Topic: Managing Performance Issues Hilary Dudek tells me how she likes to coach for positive behaviours, rather than rely on metrics to measure performance.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the show</a>

Send us a text From The Archives: Week 7 Topic: Managing Performance Issues Hilary Dudek tells me how she likes to coach for positive behaviours, rather than rely on metrics to measure performance. Support the show

<a href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms" rel="noopener noreferrer">Send us a text</a>From The Archives: Week 7 Topic: Managing Performance Issues Hilary Dudek tells me how she likes to coach for positive behaviours, rather than rely on metrics to measure performance.<a href="https://www.patreon.com/user?u=28654526" rel="noopener noreferrer">Support the show</a>

From The Archives: 32: Managing Performance Issues with Hilary Dudek

<div>Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.</div>

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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From The Archives: 32: Managing Performance Issues with Hilary Dudek

From The Archives: 32: Managing Performance Issues with Hilary Dudek