<p>Originally released on Dec 30, 2021 here is a small rant about how dumb CSAT is, and what you should measure instead. Yeah.</p>
<p>https://linktr.ee/caffcx

</p>

Originally released on Dec 30, 2021 here is a small rant about how dumb CSAT is, and what you should measure instead. Yeah. https://linktr.ee/caffcx

From the Archives: CSAT is Dumb

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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From the Archives: CSAT is Dumb

From the Archives: CSAT is Dumb