n this episode of Now@Night, hosts Naser and Chris Walker talk with Gene Dunn about his remarkable path from serving as a Ranger Reservist to thriving as an Engagement Manager at ServiceNow.

Gene shares how his military discipline helped shape his career pivot into tech, starting with incident tickets and eventually discovering ServiceNow. He breaks down what being an Engagement Manager really means, how it overlaps with project management, and the different ways people can chart a path into the role.

Off the clock, Gene’s also a huge fan of live concerts — and he opens up about how music gives him energy and balance outside of work.