n this episode of Now@Night, hosts Naser and Chris Walker talk with Gene Dunn about his remarkable path from serving as a Ranger Reservist to thriving as an Engagement Manager at ServiceNow.

Gene shares how his military discipline helped shape his career pivot into tech, starting with incident tickets and eventually discovering ServiceNow. He breaks down what being an Engagement Manager really means, how it overlaps with project management, and the different ways people can chart a path into the role.

Off the clock, Gene’s also a huge fan of live concerts — and he opens up about how music gives him energy and balance outside of work.

In this episode, we sit down with Nick Sessa whose unconventional career path took him from healthcare to leading his own security-focused business in the ServiceNow ecosystem. Nick opens up about the pivotal certifications that helped him make the leap into cybersecurity and risk, shares insights on building credibility in a new industry, and offers practical advice for those looking to specialize in securing ServiceNow instances. Whether you're pivoting careers or already in tech, Nick’s story is full of inspiration and actionable takeaways.

Certified Ethical Hacker

TCM-Security

GIAC Certification

In this episode, Naser and Chris sit down with the inspiring Jacqlene Monét to unpack her incredible journey from the world of fashion to a thriving career in tech. We explore how she’s used self-advocacy to navigate chronic illness, overcome imposter syndrome, and lead with purpose. Jacqlene shares raw insights on building a life rooted in love, kindness, and resilience reminding us all that we are in the driver’s seat of our own stories.

In this special episode of Now@Night, Naser and Chris reflect on the journey of building the podcast from spontaneous late night recordings to conversations with some of the most inspiring guests they've ever met. They open up about the personal growth they’ve experienced along the way and the unexpected but powerful role mental health has played in shaping their perspective. This is a raw, honest look behind the mic and a thank you to the community that’s grown with them

In this episode, we sit down with the legendary Kristi Faltorusso Customer Success powerhouse, startup strategist, and advocate for doing things the right way (no fluff required). Alongside Chris and myself, we dive into what Customer Success really is, why it's more than just churn prevention, and how to build a career in CS that actually works.

We unpack what makes a great CS team, how to scale operations without losing your soul, and the habits that separate the good from the truly great. Plus, we get personal Kristi opens up about balancing ambition with wellness, and how she manages to lead with impact while protecting her time and energy.

If you're in Customer Success, curious about getting into it, or just want some honest insights from one of the best in the business this one’s for you.

In this special Valentine’s episode, hosts M. Naser and Chris Walker sit down with tech power couple Geeta Jhamb and Eric Davis, who not only share a life together but also work at the same company. They dive into the unique challenges and rewards of balancing marriage and career, from handling workplace dynamics to setting boundaries between work and home life. Do they compete? Do they collaborate? And most importantly, does love make debugging easier?

Tune in for a candid and insightful conversation about relationships in the fast-paced world of tech. Whether you’re working with your partner or just curious about how love thrives in the industry, this episode is for you!

In this episode, hosts Naser and Chris sit down with Jeremy to explore his incredible journey into the tech world. From a life-changing moment when someone helped him break into the industry, to becoming a skilled professional who now pays it forward by mentoring others, Jeremy shares his inspiring story. They also go into the exciting and uncertain future of AI, discussing its potential fears, challenges, and the solutions that could shape a better tomorrow. Tune in for an engaging conversation about growth, giving back, and navigating the ever-evolving tech landscape.

In this episode, hosts Naser and Chris sit down with AI enthusiast Kyle Burns to explore the exciting future of AI and the innovative projects he’s been working on. Kyle shares insights into how AI is revolutionizing workflows, particularly within platforms like ServiceNow, and discusses the creative and fun ways he’s integrating AI into his personal projects. Beyond the tech talk, the conversation takes a charming turn as Kyle shares stories about his pet rabbits, highlighting how these furry companions bring balance and joy to his life. It’s a delightful mix of future-focused tech discussion and lighthearted moments, perfect for anyone curious about AI and the personalities behind it.

In this episode of From Badge to Bytes, Naser and Chris Walker sit down with Wendy Swank, whose career journey took an unexpected turn from a passion for law enforcement to thriving in software sales and cybersecurity. Wendy shares how her initial aspirations of becoming a detective evolved into a dynamic career in tech, where she leverages her investigative mindset to protect organizations in the digital world.

Listen in as Wendy opens up about the challenges and triumphs of navigating a male-dominated industry, finding her niche in cybersecurity, and balancing a demanding career with being a dedicated mother. She shares candid insights on how she manages her work-life balance, stays resilient, and continues to grow in the ever-evolving tech landscape. Whether you're in the process of pivoting careers or simply looking for inspiration, Wendy’s story is a testament to the power of adaptability and perseverance.

In this insightful episode of Now@Night, hosts M. Naser and Chris Walker sit down with IT asset management (ITAM) expert Michelle Campos to dive into her remarkable journey in tech. Michelle shares her experiences, challenges, and triumphs as a pioneering woman in the field, shedding light on the evolving world of asset management and her path to success in a predominantly male industry.