Loved chatting with Ben Segal, VP CX at Thesis on unPACKed

In this episode we cover:

-Starting in sports entertainment and making the move to DTC

-What he’s up to Thesis and nootropics going more mainstream

-How becoming comfortable w/ change accelerated his career

-The power of network and how things can come full circle

-How he approaches CX leadership and scaling a new team

-The impact of AI and ways to stay efficient in a new DTC world

-His roles at SideBar and Back To The Customers Awards

-And much more

Great conversation and even better guy.

Give it a listen and let me know what you think.

https://takethesis.com/

https://www.sidebar.com/

https://www.backtothecustomerawards.com/