Frontline Unscripted

AI is everywhere!

ChatGPT can write quirky poetry. Bing can summarize entire webpages. Stable Diffusion can make U.S. presidents look like Pixar characters. The technology is impressive, but how will this next wave of digital innovation impact the employee experience?

Join JD Dillon as he dives into the potential benefits and risks for AI at work with a very special guest: AI. That’s right! JD  stretches the limits of AI-powered tech by conducting a live interview with a fully digital guest. Together, they explore a range of AI workplace applications, from recruiting and training to engagement and talent mobility. JD also shares questions you MUST ask before introducing AI-enabled tech in your organization.

Watch this episode on the Axonify YouTube Channel to get a real sense of what generative AI can do!
 
Check out the AI-powered tools used to create this episode:

• ChatGPT
• Synthesia
• Midjourney
• D-ID
• Resemble
• Axonify

Sign up for ITK updates and show announcements at axonify.com/itk.

Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.

What if you could transform disruption from a BIG, SCARY force into a personal strategy for success?

Shawn Kanungo brings his passion for storytelling and unique lens on disruptive innovation to ITK. His new book  - The Bold Ones - is a playbook for putting new ideas into action and levelling up your career. Shawn and JD discuss the impact of disruption on today’s workplace, why Shawn thinks the best way to get ahead is to try and get fired, the myth about best practices and what it takes to get people to embrace change rather than fear it.

Check out this energy-packed episode with 🔥 ideas that inspire! Watch the full video of this episode on the Axonify YouTube Channel. Learn more about Shawn's work and grab a copy of The Bold Ones at shawnkanungo.com.

Sign up for ITK updates and show announcements at axonify.com/itk.

Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.

Budgets are tight. Time is tighter. L&D often shifts from critical business strategy to unnecessary distraction when people are asked to do more with less. “We don’t have time for learning” becomes a common objection. How can organizations close skill gaps and deliver business value without constantly disrupting the operation?

Bob Mosher, Founding Partner and Chief Learning Evangelist at APPLY Synergies, wrote the book on workflow learning—literally. He joins Josh Felix from Axonify to discuss the missing ingredient in most L&D strategies— sustainment—and why it's essential to delivering business value. Bob also explains why L&D needs to spend more time getting to know its audience and how they do their jobs before jumping into solution design.

Sign up for ITK updates and show announcements at axonify.com/itk.

Watch the full video of this episode on the Axonify YouTube Channel.

Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.

Is it HYPE or HAPPENING?

That’s the question we answer on this ITK as we explore the BIGGEST employee experience trends for 2023. There are lots of articles, podcasts and webinars out there right now telling you what to care about this year as L&D, HR and EX professionals. But are those topics really worth your limited time, resources and investment?

Jordan Ekers (VP - Product Marketing at Axonify) joins JD to break down the hype machine. We get past the headlines and share practical insights into …

• Economic uncertainty
• Layoffs and labor shortages
• Manager burnout and support
• AI in the workplace
• Skill-based talent strategies 
• Remote and flexible work
• Doing more with less

Sign up for ITK updates and show announcements at axonify.com/itk.

Download the brand new Deskless Report - Retail Edition.

Watch the full video of this episode on the Axonify YouTube Channel.

Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.

Empower your employees to bring their whole selves to work!

Jenifer Calcamuggi, Director of Learning and Talent Development at Shake Shack, joins JD to explore the role of talent development in shaping the future of work.

Jenifer explains why topics like resilience, wellbeing and fulfillment are essential focus areas in today’s workplace. We discuss transforming jobs into careers through continuous people development. Jenifer highlights an underestimated pool of new corporate talent — transitioning teachers — and the unique skills they bring to workplace learning.

Sign up for ITK updates and show announcements at axonify.com/itk.

Watch the full video of this episode on the Axonify YouTube Channel.

Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.

We’re celebrating the launch of JD’s new book!

The Modern Learning Ecosystem dropped on November 29th. It’s a call to action for L&D to rethink their practices to help employees keep pace with change, solve today’s biggest problems and build the knowledge and skills needed to seize tomorrow’s opportunities.

JD invited L&D’s most well-known authors to join the party, including Elaine Biech (The Art and Science of Training), Karl Kapp (The Gamification of Learning and Instruction) and Cara North (Learning Experience Design Essentials).

Find more info on JD's new book at jdwroteabook.com. Follow Axonify on LinkedIn for a chance to win a copy over the next few weeks.

Donate to Axonify's Movember fundraising effort.

Watch the full video of this episode on the Axonify YouTube Channel.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.

Make sure employees feel like they belong from Day 1!

Belonging is a fundamental human need. We seek out people and places that accept us for who we are. This drive for connection extends into the workplace where a strong sense of belonging can improve engagement and performance. What steps can organizations take to foster belonging, boost trust and create enthusiastic brand advocates?

David Bator, Director of the Achievers Workforce Institute, joins JD to explore the importance of belonging in today’s workplace. David explains why companies that foster belonging have 3x higher productivity, engagement and job commitment. He shows you how to bring the 5 pillars of belonging - welcomed, known, included, supported and connected - to life within your organization.

Watch the full video of this episode on the Axonify YouTube Channel.

Download the 2022 Culture Report: The Tech-Enabled Employee Experience from Achievers Workforce Institute.

Pre-order JD Dillon's new book - The Modern Learning Ecosystem - before it drops on November 29, 2022! Learn more at jdwroteabook.com.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.

42% of deskless workers want to quit. Why?

This is a must-answer question for companies trying to attract and retain workers in a tight labor market. Frontline employees have more options than ever thanks to rising wages, remote positions and gig work. The best gift you can give your frontline teams this holiday season is the exceptional employee experience they deserve. They are doing the heavy lifting after all!

Luckily, we have the information you need to get started.

JD and Josh Felix from Axonify uncover the biggest insights from The Deskless Report. Find out what matters most to frontline workers - directly from frontline workers. Identify critical disconnects between corporate leaders and frontline teams that erode trust and hamper performance. Explore the essential role frontline managers play in fostering a happy, engaged and productive deskless workforce.

Download your copy of The Deskless Report at axonify.com/deskless.

Watch the full video of this episode on the Axonify YouTube Channel.

If you're listening from the US, be sure to get out and VOTE on November 8th! Visit vote.org for local voting information.

Pre-order JD Dillon's new book - The Modern Learning Ecosystem - before it drops on November 29, 2022! Learn more at jdwroteabook.com.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.

Attract + Enable + Engage = Retain

“Now Hiring” signs are a common sight nowadays. Retailers and restaurants continue to struggle with labor shortages, and the problem only seems to be getting worse. 42% of frontline workers currently want to quit, up from 36% in 2021 according to The Deskless Report from Axonify. You can’t provide exceptional customer experiences without an experienced, knowledgeable staff.  What does it take to attract and retain great workers in a tight labor market?

Tom Rudar (Talent Manager) and Jeff Berquist (Training & Development Manager) from Heinen’s Grocery Store join JD to share their formula for overcoming frontline staffing challenges. Tom and Jeff will explain how they’ve adapted their talent acquisition strategy to address changing market realities. They’ll show you how to reimagine onboarding to get associates on the job faster and continue development through the first 100 days and beyond. They’ll highlight the importance of communication and cross-training in fostering engaged, motivated, capable frontline teams.

Watch the full video of this episode on the Axonify YouTube Channel.

Support Hurricane Ian recovery efforts via the American Red Cross and Feeding Florida.

Pre-order JD Dillon's new book - The Modern Learning Ecosystem - before it drops on November 29, 2022! Learn more at jdwroteabook.com.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.

Fix learning measurement (finally)!

L&D has struggled with measurement for … well … forever. The industry is littered with models and frameworks, but most organizations continue to rely on flawed metrics like survey feedback and test scores to determine the value of learning programs.

Good data practices are essential for justifying learning investment and powering advanced practices like adaptive learning. But how can L&D fix a problem that’s older than most L&D professionals? There’s only one way to solve this case: call the L&D Detective!

Kevin M. Yates, the L&D Detective, partners with Josh Felix from Axonify on an investigation into L&D’s perpetual struggles with data. Kevin will uncover the metrics on which L&D should be focused and solve the biggest puzzle of them all: how to measure the impact of learning.

Learn more about Kevin's nonprofit organization Meals in the Meantime.

Watch the full video of this episode on the Axonify YouTube Channel.

Pre-order JD Dillon's new book - The Modern Learning Ecosystem - before it drops on November 29, 2022! Learn more at jdwroteabook.com.

In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify’s digital learning experience and check out success stories from companies like O’Reilly Auto Parts, Longo’s, Briscoe Group, Citizen’s Bank, MOL Group and Etihad Airways, visit axonify.com.