The problem with feedback? The wrong questions are asked at the wrong time to people who generally are in no frame of mind to answer them properly. But spontaneous feedback can be a good thing.

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‘A client a day’ makes no sense at all, especially in a business where people often work with the same client for months on end, says Lucy Kellaway

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This is the single most sensible word I’ve seen on the flabby subject of leadership in at least a decade, says Lucy Kellaway

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Latin gives oomph, partly because it lends an air of learning but also because most people have to look it up, says Lucy Kellaway

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The only essential things to remember are one’s computer login, pin number and the names of a few workmates, says Lucy Kellaway

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I can think of three possible explanations why in mainstream corporate life in the UK and the US, the ugly mug rules, says Lucy Kellaway

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The most depressing day of the year is upon us. But Lucy Kellaway says she has found a better way to keep up morale than the motivational gurus

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Cold air has been blowing out of the Arctic, and hot air has been blowing out of the mouths of business forecasters, says Lucy Kellaway

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Even in bad times, some can still push the envelope and go the extra mile when it comes to talking bull, says Lucy Kellaway

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There is no shortage of bad business books, but Lucy Kellaway feels that giving them as ironic presents to bankers would be irresponsible

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