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In this episode, Capstone transformational coaches Sue Tetzlaff and Courtney Kloehn delve into the complexities of giving and receiving feedback, particularly in healthcare settings. They discuss the importance of authenticity, trust, and continuous improvement in feedback dynamics. The conversation emphasizes the need for leaders to provide constructive feedback to even their highest performers, to continue fostering a culture of growth and development. Techniques such as the start-stop-continue approach to asking employee rounding questions are highlighted as effective ways to solicit and act on feedback. The episode concludes with a reminder that feedback is a gift that should be embraced for personal and organizational growth.

• Feedback is essential for growth and development.
• Authenticity in feedback builds trust between leaders and team members.
• High performers desire feedback to elevate their performance.
• Feedback should be viewed as a gift, not criticism.
• Rounding can be an effective tool for gathering feedback while strengthening relationships.

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