Jim discusses the significance of innovation in warranty administration and claims. They

addressed a problem of uncashed checks at dealerships and shared a solution

developed by Jim's company, Warrcloud. Jim also talks about the surge in

warranty claims processing due to the pandemic, the potential for outsourcing

to optimize profit and revenue, and the development of an app called Chirp,

which allows dealerships to upload supporting documentation via mobile phones

Jason shares his career journey and the growth of Loki

Automotive and Mr. Hudson. He discussed the challenges and successes of a

program aimed at technician retention and skill enhancement. Jason also talks

about the issues faced during the acquisition of failing stores, and the

strategies used to motivate technicians and improve customer service. He

highlights the successful implementation of video inspections in their

stores, which improved customer engagement and understanding. Jason emphasizes

the importance of improving communication and collaboration within the

automotive industry and the need to monitor key metrics. He expresses

concerns about the increasing trend of customers shifting to the aftermarket

due to inconvenient appointment scheduling and staffing issues.

Doug and Julie give their experiences on how the relationship/partnership matters with Dealers in Missouri. Doug discusses how he assists from the ADA side and Julie works to highlight qualified vendors to help Dealers make the best choices for their stores. Doug expands on the importance of strong relationships with the dealers to help grow the surrounding communities while Julie discusses here experiences onsite with the dealers.

Matthew as Colorado Automobile Dealer Association CEO/President discusses relationships he has with Dealers in Colorado and how he is assisting with translating transparency in legislation. Matthew bridges the gap from interrupting policies from legislators and the impact to the Dealers in his state to helping legislators get direct contact with Dealers for perspective visiting onsite.

William discusses the empower of understanding data and relating that to customer experience and bridging the game in Fixed Ops to Variable. Expands on the concept of culture in the Dealership and taking care of you people to promote a positive culture environment. William discusses the main focus of 2024 is how to keep moving forward and keeping engagement at a high level with communication and technology.

Dynatron's Client Success Division brings you a Round Table discussion from experienced veterans in the Automotive Industry coving topics form Finance to Service Culture and all things items in between.

Dynatron Client Success team with 1,600 years of collective experience discusses EV World outlook for 2024 and training Techs for the evolution and impact. This roundtable discussion touches on addressing the need for techs and strategies of growing, training, and retention. Pricing strategies and management techniques are touched, that have practical and relatability impacts to Fixed OPs.

Doug gives the origins of Strategic Source and how he started understanding outsource purchasing to cut cost, save time and reduce risk. Doug and his son Chris (VP of Sales) touch on how the Automotive Industry has evolved in expenses viewing over 160 categories and what they are doing to help Dealers manage these changes and optimize their spending.

Bill Demaree Director of Fixed Ops for Tom Wood Automotive explains why Fixed Ops needs to focus on closing % in service. Bill elaborates on how closing % can be calculated and optimized for maximum perform which leads to a more efficient sales practice in service.

Kevan Jurgens VP Fixed Ops Norms Reeves Automotive discusses how evolving 20 groups to bring the variable and fixed op side together to understand how the little things matter. Kevan expresses how breaking down the traditional barriers in the dealerships with communication and collaboration will allow more growth of a positive culture and better employment retention. .