Fuel the Conversation

Freddie and Kyle dig into new regulations concerning emailing and restrictions. Find out how RCC has a solution to email services stopping during high volume times of the month.

In this episode we dive into pricing in RCC. Price maintenance has been re-written in v10 and is available upon request. We also dig into how to maintain prices during volatile times. As well as some tools and reports available for analyzing and monitoring prices.

Joining us this episode is Mara Thurston an 11 year old with a unique view and experiences with customer service. One of RCC's core values is customer service. We pride ourselves on friendly and high level service a value that started with the original founders father Fabe Sheehan and continues today.

Jessica, Abby, Kyle, and Freddie dive into the powers of RCC reporting and the constantly changing world of data and data analytics. 

Kyle and Freddie share information that was gathered from summer meetings and trade shows. These topics were discussed throughout the summer and provide insight into what you should pay attention to in the upcoming 22-23 winter heating season.

Kyle & Freddie are joined by Jessica and Abby for this new series to Fuel the Conversation. In this series we will cover topics on what new features are being released for the RCC software package. 

In this episode we tackle texting and service manager. Two new products that have been released in the last 2 months. 

In this episode we are joined by Brian Sheehan. One of the original founders of RCC. Brian was recently inducted as president of Lions Club. This journey for Brian started 4 years ago and culminated in his induction as president at the 2022 Lionscon held in Montreal. We also talk about the major life milestone for Kyle as this podcast was recorded from the Grooms VIP room at his wedding. Join Freddie and father and son team Kyle and Brian as we discuss the family atmosphere of RCC and celebrating these life accomplishments. 

In this episode we talk with 3 of our current remote staff from RCC. Since Covid the work from home environment has become the new normal. We talk with 3 staff that have began their RCC journey by working from home. These 3 staff are from all over the US and discuss the challenges and benefits they have experienced while working remotely. 

Kyle and Freddie discuss the format and new sessions at the 24th annual RCC customer seminar. The seminar is being hosted in Orlando, FL and also has a virtual option.