Episode 152: CS is a catch-all, but there's one profession in particular Duane Hutchison doesn't want associated with it.

⏱️ Timestamps:

00:00:00 - Intro

00:03:15 - Customer success meets frustration

00:03:55 - Tough analogies: the CS cultural struggle

00:05:00 - Entitlement or incentives? Picking a culprit

00:06:48 - Junk drawers of the workplace

00:09:28 - QBIQ: framing feedback with finesse

00:11:53 - Hot potato teamwork and ownership fears

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Duane Hutchison:

Duane's LinkedIn: https://www.linkedin.com/in/duanehutchison/

Mentioned in this episode:

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