In this episode, Wendy Liebmann talks to regular guest Justin Honaman, Global Head, Restaurants, Retail & Consumer Goods Business Development at Amazon Web Services, about what’s now – and next – as technology transforms retail and consumer goods businesses.

They discuss:

• Retail sales and the tension between inflation, tariffs and spending
• Managing pricing as shoppers shop and buy across multiple channels, with agentic AI guiding their journey
• Build loyalty and deliver customer experience as shoppers buy across so many channels
• The normalization of chaos: who are the retail winners – and losers
• Planning for the next disruption, and 2026

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In this episode, Wendy Liebmann talks to Amanda Coussoule, Chief Customer Officer at Kenvue, Marla Fielder, Health & Wellness Leader at Kroger and Sharon Glass, Global VP, OTC & Pharma at InMarket,  about how to transform organizations in challenging retail times. 

They discuss:

• Knowing when to use “soft” or “hard” influence to move organizations to change
• The importance of situational awareness and emotional intelligence as AI grows 
• How, in today’s fast moving retail environment, it is essential to get out of the office, to engage with consumers, shoppers and colleagues in real time, to create more human engagement, and be ever curious
• The need to be transparent, to provide history and context when making significant changes
• How to engage younger generations: when to say, “just do it” and when to be more empathetic 
• The importance of being consistent and authentic – with colleagues and partners – in times of dramatic change

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In this episode, Wendy Liebmann talks to Liza Rapay, Vice President, Head of Cosmoprof North America, and Founder of Beauty New York, about the importance of bringing industry, innovators and consumers together to grow the beauty business in chaotic times.

They discuss:

• The importance of connecting the industry in-person to build relationships, and drive innovation, education and growth
• How the beauty industry has changed: the influence of small brands from around the globe; the impact of consumers as brand builders; and the growing number of places to shop for beauty in a digital age
• What beauty means to consumers today and the breadth of categories that participate
• What it takes to ensure beauty remains resilient in challenging economic times
• The role Cosmoprof’s US events in Las Vegas, Miami and soon in New York City play in connecting and growing the industry
• What the industry – brands and retailers – need to do to ensure beauty remains relevant in the coming years

Get Your Tickets to Beauty New York Here!

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In this episode, Wendy Liebmann talks to Anna Mayo, NielsenIQ VP Beauty Vertical, and WSL Strategic Retail’s Elia Auchane and Katie Hornsby about the importance of collaboration to drive innovation at retail.

They discuss:

• In challenging retail times, how critical it is to inspire new thinking
• The power of bringing different companies and different disciplines to address critical challenges and define new opportunities
• How WSL Strategic Retail’s Retail Safari® gets people away from their desks to  experience and learn from innovative retail concepts often outside their own areas of expertise
• WSL and NIQ’s collaboration that connects consumer and shopper insights to drive inspiration across disciplines to affect change

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In this episode, Wendy Liebmann talks to Fiona Sartoretto Verna, retail architect and co-leader of the company Sartoretto Verna™, founded by her grandfather to reshape the global pharmacy landscape.  Today, the company has designed pharmacies in over 48 countries, including the US. 

Episode Highlights:

• How her family company was founded to create a “temple of care”, rather than merely a dispensary
• How the model of US health care retail is obsolete, and requires new thinking to be profitable
• The importance of building health care retail that reflects each community it serves
• Creating unique experiences for younger and older patients (shoppers), pharmacies can no longer be one-size-fits-all.
• The role of technology in delivering not only efficiency but a customized, personalized health care selling experience
• Insights from other countries, such as Saudi Arabia and Italy, that are relevant for the reinvention of US health care

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In this episode, Wendy Liebmann talks to Justin Honaman, Head of Worldwide Retail & Consumer Goods Business Development at Amazon Web Services, about the impact of the latest technologies transforming business.  

They discuss:

• How generative AI is the next big thing – at least for a moment.
• How the issues are around tariffs have turned CPG and retail conversations back to supply chain – for the moment.
• How AI is now part of every business discussion -- and not the next big thing.
• How companies win in this new technology age only if the CEO is totally engaged.
• And, the continuing speed at which everything is changing. Fast.

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In this episode, Wendy Liebmann talks to Kevin Host, SVP Health & Wellness Pharmacy at Walmart about how the retailer is bringing accessible health care to communities across the US, every day and in times of crisis. 

They discuss: 

• The ongoing challenges to delivering easy to access pharmacy and medical care in the US 
• How Walmart is bringing solutions to “health deserts” 
• The ways technology – from automatic pharmacy fills to home delivery --  are enabling pharmacists to deliver healthier patients outcomes, easier access and better in-store experiences 
• Walmart’s “health strategy”  that involves, more affordable nutritional options, Nourish My Health 
• How other countries are addressing the challenges of health coverage 
• Accessible health care in times of weather-related crises 
• And, the role of drones, new store formats, parking lots and more. 

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In this episode, Wendy Liebmann talks to Anna Harman, CEO and co-founder of Studs, the specialty ear piercing and earring retailer, with 33+ stores and e-commerce site, founded in 2019 just in time for Covid.  

They discuss:

• Going from corporate law to Walmart innovation lab to opening Studs.
• Creating a unique brand ecosystem through quality products, hospitality, and people.
• Learning early how to be good at dealing with emergencies to adapt a business model quickly in chaotic times. 
• TikTok and Instagram's critical role in building awareness of the brand’s unique customer experience.
• Why the mall is not dead as a point of distribution (but it needs to be the right mall).
• The role of unique (odd?) collaborations (like food) to grow awareness.
• Being ego-less, listening to customers, and not being reluctant to adapt fast.

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In this episode, Wendy Liebmann talks to Keith Sleight, expert in “shopping understanding”, who most recently lead the Shopper Centre of Excellence at Unilever, about the state of shopper insights and where it’s headed.

They discuss:

• The biggest changes in the shopper research field over the last five years
• How “connected commerce” has changed how companies need to study shopping behaviors
• How we have more data than ever, but not necessarily more insight -- or context
• The impact of AI on research and analytics
• The lost art of observation and small data
• How to build a modern relevant organization (clue:  break down the silos, and get people away from their desks and into stores) 

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In this episode, Wendy Liebmann talks to Diana Melencio, partner at XRC Ventures, an investor in the early-stage intersection of consumer behavior and technology, and its investment approach in the health, beauty, and technology sectors.

They discuss:

•  How XRC finds opportunities (one way:  scraping the web)
• The touchpoints of the consumer journey that have become so critical in understanding opportunities
• The challenges of growth when physical retail is shrinking, where stores will become showrooms, and DTC profitability is a challenge
• Retailers who win are those at the forefront of testing new things in growth marketing and performance marketing
• How AI is a must for accelerating growth opportunities
• How Retail Media is fast becoming the profit center for many retailer
• The concern for brands in the middle and their potential race to the bottom

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