Every hour, more than 1,800 people join IKEA Family, one of the world's largest brand loyalty programs. Find out how it's strengthening those customer relationships in this podcast with Aaron Mitchell, IKEA’s Global VP of Customer Engagement and Loyalty, and Rebecca Bezzina, SVP and Managing Director of R/GA London.

Song: “City Hideout” by Julien Rimailho

For more, visit: rga.com/futurevision

On our latest podcast, Amazon’s Toni Knowlson and R/GA’s Ciaran Park discuss how brands can lean into pandemic-driven shifting behaviors and turn them into opportunities to create value for consumers.

Music: “City Hideout” by Julien Rimailho

For more, visit rga.com/futurevision

Axel Löber, SVP & Head of Global Brand and Marketing at E.ON, shares with R/GA’s Sascha Martini how E.ON is transforming its CX and brand experience to help customers become sustainability champions in our latest podcast.

Music: “City Hideout” by Julien Rimailho

For more, visit rga.com/futurevision

Sheila Colcasure, Global Chief Digital Responsibility and Public Policy Officer, IPG Kinesso, and R/GA Global Head of Data Peter Smith discuss the business and human case for customer-centric data responsibility in part three of our data podcast series.

Music: “City Hideout” by Julien Rimailho

For more, visit rga.com/futurevision

R/GA’s Peter Smith and Josh Daghir explore emerging technologies and startups that are innovating on customer-centric data responsibility in part two of our data podcast series.

Music: “City Hideout” by Julien Rimailho

For more, visit https://rga.com/futurevision

R/GA CTO Nick Coronges and SVP of Technology John Tubert share how creative tech exploration — such as testing and learning from GPT-3, the OpenAI language model — is crucial for human-first innovation.

Song: “City Hideout” by Julien Rimailho

For more, visit rga.com/futurevision

Harvard Business School professor and author Amy Edmondson talks to R/GA’s Clay Parker Jones about why businesses should be safe places for risk-taking — a key ingredient for innovation and growth to happen.

Song: “City Hideout” by Julien Rimailho

For more, visit rga.com/futurevision

Darkstore founder and CEO Lee Hnetinka chats with R/GA's Joyce Schmulson about how and why retail brands need to pivot to meet customers’ heightened e-commerce expectations.

Song: “City Hideout” by Julien Rimailho

For more, visit rga.com/futurevision

R/GA’s first Global Head of Data, Peter Smith, is on a mission to help clients become more data- and AI-savvy. In our latest podcast, he shares with FutureVision Managing Editor Shirley Brady how ethical data-driven transformation will be the defining initiative of successful brands in the coming years.

Marcelo Frontini, head of digital channels and CX for Bradesco Bank, talks to R/GA’s Giacomo Groff about how customer experience drives all its decisions, including using voice and AI technology, to make its services even more accessible during a tumultuous year.