Futurum Tech Webcast

In this video research note from The 5G Factor webcast series, Futurum analysts Shelly Kramer and Ron Westfall unpack the recently announced partnership between Samsung and Ciena and the value that's intended to deliver for telecom operators looking to scale and evolve their networks to support the proliferation of 5G.

In this episode of the Futurum Tech Webcast, The 5G Factor series, analysts Shelly Kramer and Ron Westfall cover 5G industry news, announcements coming out of this week's MWC event, along with news about how 5G is being used in stadiums to power better fan experiences. They also cover recently announced partnerships, including those between Samsung and Ciena, Nothing and Qualcomm, IBM and Cisco/Palo Alto Networks and Rakuten/Intel and Juniper, then wrap with a short overview of the sessions Shelly moderated at this week's AT&T's Business Summit event.

In an attempt to distance itself from negative publicity while putting in place a new corporate structure better suited for the future, Facebook has rebranded and restructured itself into a new parent company, Meta, and a suite of individuals brands. In this edition of the Futurum Tech Webcast, analysts Fred McClimans, Olivier Blanchard, Ron Westfall and Steven Dickens take a look at what this means for the future of Meta's Metaverse.

On this episode of the Futurum Tech Webcast – Interview Series, I am joined by Malcolm Ferguson, Distinguished Technologist at HPE and Scott Thomson, HPE GreenLake Cloud Services Specialist for conversation around cloud strategies and why colocation is making more sense these days.

A Colocation Cloud Journey: Exploring the Acceleration of Colocation Strategies

In our conversation we discussed the following:

• How the pandemic has impacted cloud strategies
• The trends driving the acceleration of sourcing colocation facilities
• The challenges customers are seeing with colocation facilities
• How HPE GreenLake's Edge-to-Cloud platform has helped organizations transition their IT to a cloud experience

It was an excellent conversation with several insightful tidbits.

In this LinkedIn Live episode of the Futurum Tech Webcast — Interview Series, I'm joined by

James Riseman, Director of Product Marketing for Treasure Data for an extremely timely conversation about the value Customer Data Platforms (CDPs) can bring to teams outside of sales and marketing.

CDPs have quickly become an integral part of MarTech stacks, connecting customer data from multiple touchpoints like social media, websites, in-store, and others. Yet the data that is collected and managed within these CDPs has been siloed from the rest of the organization creating a disjointed customer experience — especially in customer service centers.

Customers today expect organizations to provide excellent customer experiences whether it's online, in-store, or with a customer service agent. This requires data and complete customer profiles. So, what do organizations need to improve their contact center and overall customer experience? That's exactly what explored in this conversation. James and I will dove into the world of customer experience, contact centers and CDPs outside of sales and marketing. In a time when customer experience means so much, this conversation should be a 'must listen' for every organization.

Some Background on Treasure Data

Treasure Data is a proven CDP expert that helps organizations meet the needs of every customer with accessible, flexible, agile, and scalable technology. Their latest release, CDP for Service is dedicated to powering improved customer experiences across the contact center by proving contact center agents with real-time data and complete customer profiles. It's easy to see why it is such an attractive offering.

Unified Customer Data is Critical for Contact Centers

Customer experiences are crucial in today's marketplace. Even the most loyal customer will reportedly leave an organization for a competitor after two or three negative experiences. Our conversation covered how the shift in customer experience demands are driving changes across organizations. James shared why connecting data from all touchpoints is a valuable tool for other departments outside of marketing and sales.

Our discussion also covered the following:

• The customer experience changes we were seeing pre-pandemic that have been accelerated in the last 18 months.
• Why CDPs are attractive offerings for organizations.
• The impact CDPs will have in transforming contact centers from cost hubs to revenue generating experience centers.
• Why CDP for Service will be a difference maker.
• The organizations that can benefit the most from this new CDP.

If you'd like to learn more about the importance of transforming your contact center, be sure to check out our latest white paper Customer Data Platform: The Key for Contact Center Transformations. And if you're already fully convinced that you can benefit from Treasure Data's CDP for Service, visit their website to learn more about adoption. Finally, check out our full conversation, I promise it's one you don't want to miss.

On this episode of the Futurum Tech Webcast – Interview Series, sponsored by Intel, I am joined by Rebecca Weekly, Vice President, General Manager, and Senior Principal Engineer of Hyperscale Strategy and Execution at Intel Corporation for conversation around system and software advances for cloud at scale. We also explored her keynote presentation from Intel InnovatiON 2021.

Live from Intel InnovatiON: Elevate Your Cloud With Rebecca Weekly

In our conversation we discussed the following:

• Challenges that developers face across the cloud ecosystem
• An exploration into the way hyperscalers need to evolve their thinking about the cloud
• Why security is more important than ever
• The key priorities as we seek to improve reliability and performance
• What Intel's ESG initiative looks like

As always it was a great conversation and one you don't want to miss. If you want to learn more about Intel's cloud initiatives you can visit their website. Be sure to check out the complete episode below.

In this short episode of the Futurum Tech Webcast, I talk with Jim Elliott, Corporate SVP of Memory Sales for Samsung about the colleges and universities who will be participating in Samsung Tech Day 2021 on November 15, 2021 and some of the subject matter they will be covering.

The conversation highlighted:

• The schools who are participating in Tech Day including MIT, UCLA, Carnegie Mellon and UC Santa Cruz
• MIT's session on flash and storage accelerators
• UC Santa Cruz's session on leading edge genomics research
• UCLA's session on utilizing in-storage SSV's
• Carnegie Mellon's session on programmable logic and the future of data centers

There is lots to come during Samsung Tech Day 2021 and it's sure to be a great event. If you are interested in attending, register here.

In this short episode of the Futurum Tech Webcast, I sit down with Jim Elliott, Corporate SVP of Memory Sales for Samsung to discuss what customer collaboration stories we might hear at Samsung Tech Day 2021 on November 15, 2021.

The conversation covered:

• How Samsung and its partners are pushing performance barriers across memory, CPUs, and the overall semiconductor industry.
• How much pressure the IT community has been under due in large part to the digital transformations experienced during the pandemic.

There is lots to come during Samsung Tech Day 2021 and it's sure to be a great event. If you are interested in attending, register here.

In this short episode of the Futurum Tech Webcast, I talk with Jim Elliott, Corporate SVP of Memory Sales for Samsung about the technology showcases that attendees can expect to experience at Samsung Tech Day 2021 on November 15, 2021.

The conversation highlighted:

• The 10 technology showcases covering disaggregated storage, memory workloads, networking interfaces, and CXLs just to name a few.
• How Samsung plans to partner with customers to address the industry challenges that they are seeing with new innovations

There is lots to come during Samsung Tech Day 2021 and it's sure to be a great event. If you are interested in attending, register here.

In this short episode of the Futurum Tech Webcast, I sit down with Jim Elliott, Corporate SVP of Memory Sales for Samsung to explore some key sessions to look forward to during Samsung Tech Day 2021 on November 15, 2021 and what attendees can expect to walk away with.

The conversation highlighted:

• The opening keynote by Memory Business President Jung-Bae Lee
• Presentations from leaders of Samsung's solutions groups
• A keynote session from EVP of Sales and Marketing Jinman Han about what is powering this memory revolution

There is lots to come during Samsung Tech Day 2021 and it's sure to be a great event. If you are interested in attending, register here.