FWD: Technology

AT&T is modernizing a network built over decades, while expectations for speed, reliability, and simplicity keep rising. In this episode of FWD: Technology, Bill Briggs (US Chief Technology Officer) and Simona Spelman (US Chief Human Officer), sit down with Susan Johnson (Senior Executive Vice President – Transformation & Supply Chain) to talk about what it really takes to "cloudify" a network at scale, and how AI is helping teams move faster, coordinate across the business, and deliver a better customer experience. They separate the headlines from the hard parts, and get specific about how major transformations actually get done.

Air travel hasn't changed much in decades, but the next leap may look nothing like a tube with wings. Deloitte's Brett Davis (US Chief Innovation Officer), Simona Spelman (US Chief Human Officer), and Bill Briggs (US Chief Technology Officer) sit down with Tom O'Leary, Co-Founder and CEO of JetZero, to unpack the blended-wing aircraft design that could dramatically improve efficiency while reshaping the passenger experience. O'Leary shares how JetZero is moving from "science project" to scale, why the economics work for both commercial and government use cases, and how an AI-first approach is accelerating everything from documentation to operations. The conversation also zooms out to the leadership lessons any enterprise can apply: first-principles thinking, building the right partnerships, and creating a culture of ownership that blends technology with people.

AI investment is exploding, but most organizations are still treating transformation like a technology project instead of a people-and-culture shift. In this episode, Brett Davis, Deloitte's US Chief Innovation Officer, Simona Spelman, Deloitte's US Chief Human Officer, and Bill Briggs, Deloitte's US Chief Technology Officer, sit down with Karenann "Kat" Terrell, former CDTO GSK & CIO (Walmart, Baxter Intl Inc., DaimlerChrysler North America), to unpack why adoption, culture, and the right measures of progress matter more than raw spend. Kat shares what she's seeing in boardrooms, why AI leadership demands a move from "expert" to "chief learner," and how tactics like reverse mentoring can help leaders build real fluency across the enterprise. The conversation also explores why unfinished digital transformation still matters, how AI can accelerate modernization, and what it will take to move beyond productivity into true reinvention of work.

AI agents are already shopping—and the brands that win won't be the loudest; they'll be the most trusted and have the most "more value for the price." In Deloitte's FWD: Technology podcast, Bill Briggs, Brett Davis, and Simona Spelman sit down with Rob Pace, founder and CEO of HundredX, to dissect agentic commerce, the GO score "headlights" that can spot inflection points 6–9 months out, and why rear‑view metrics aren't enough. You'll hear how HundredX "listens" to consumers at scale and ties experience to future performance. You'll also learn how trust, reliability, transparency, capability, and humanity turn into a growth engine when you organize the business around outcomes, not products.

AI is everywhere, but separating real progress from hype has never been harder. Recorded from CES 2026 in Las Vegas, this conversation zooms out to where we are in the AI wave and what that means for enterprise leaders. Brett Davis, Deloitte's' Chief Innovation Officer, Simona Spelman, Deloitte's Chief Human Officer, and Bill Briggs, Deloitte's' Chief Technology Officer, sit down with Dr. Shawn DuBravac, economist, futurist, and bestselling author, to unpack what is ready to scale, what is still in the messy middle, and how shifting customer expectations will reshape business models and the workforce.

Every technological advancement promises to transform how we live and work.

Automation will speed us up. AI will help us see further.

But inside businesses, progress depends on something harder to scale: human judgment.

FWD: Technology explores what happens when technology meets human decision-making. Hosted by Bill Briggs (Chief Technology Officer of Deloitte), Brett Davis (Chief Innovation Officer), and Simona Spelman (Chief Human Officer), the show brings clarity to a world of complexity, helping you move from buzzwords to business impact.

Each episode features stories, insights, and hard-earned lessons from builders who know that innovation only works when people know what matters…and why.

For leaders balancing competing priorities, proving ROI, and guiding what's next for their organizations, FWD: Technology is a place where optimism meets realism.

Don't bet on the future. Build it.