How is Carrefour going to realise their ambition to become a digital retail company by 2026? Is implementing an in-house-built point of sale for the entire Group a good strategy? Are fully automated stores and instant delivery service - Bringo - the future of Carrefour?

In this #LeadershipDeepDive interview Hendrik Deckers discussed with Gabriela Stanica, CIO & CDO at Carrefour Romania, their journey to a cloud-based, data-driven company and implementing the product mindset. Gabriela explained what strategies have been adopted to battle the talent shortage and monetise data from one of the biggest data lakes in retail (over 8 billion transactions). She also shared how Carrefour is using algorithms to predict over 80% of customer basket choices using AI.

Watch the full interview to find out how the use of RPA and AI can foster digital transformation and how Gabriela’s experience at Carrefour in New York shaped her leadership style!

Table of contents:

01:02 | Introduction

01:50 | Gabriela’s background

06:21 | About Carrefour Romania

07:55 | About Carrefour’s delivery service - Bringo

08:58 | Business challenges

12:21 | Journey towards product mindset

14:10 | IT solutions at Carrefour

15:21 | Development of group point of sale

16:57 | Cloud migration

17:39 | Data strategy

21:09 | Solutions to talent shortage

23:18 | Use of automation & bots

26:40 | IT & Digital organisation

28:40 | Gabriela’s role as CIO & CDO

32:27 | Women in digital leadership

35:09 | Management style

38:28 | Personality

42:55 | MBTI profile | development areas

44:44 | Motivation

45:13 | Core values

46:01 | Personal mantra

47:02 | Gabriela’s projects in New York

51:04 | Mentors

53:13 | Hobbies

54:56 | Failures & lessons learned

57:22 | Best things in life

58:53 | Worst things in life

1:00:19 | Loves and fears

1:01:30 | Advice for aspiring digital leaders